Receptionist

The Role                

We have a great opportunity for an experienced, customer focused and organised Receptionist to join our dynamic Support Office team in Malvern!

This is a key role as our primary customer touchpoint for incoming enquiries, deliveries and office visitors. Your primary function will be to receive customer and supplier calls, provide resolution services where possible, direct calls to the appropriate business area where necessary, co-ordinate incoming/outgoing mail and provide additional support to various departments as required.

Key to this role will be the pro-active resolution and follow-up of customer questions, enquiries and complaints using best practice customer service techniques. We are a family business, therefore a warm, outgoing, friendly, service-oriented approach is critical in this role.

Other responsibilities will include but not limited to:

• Ensure visitors are greeted and attended to promptly and courteously
• Managing all incoming correspondence (phone and email) efficiently and effectively
• Maintain a high level of customer service to both internal and external customers
• Develop and maintain optimal customer relationships through the provision of best practice customer practices
• Actively resolve product or service problems by clarifying the customer’s issues, identifying the cause of the problem, selecting and explaining best solutions and expediting corrective action.
• Provide advice and assistance to customers on store locations, product information, sale dates, product returns, online shopping, delivery issues and promotions
• Keep customer database records updated and current
• Receipt, sort and distribute incoming mail and log all outgoing mail
• Arrangement of couriers as required
• Ensure all housekeeping requirements and supplies are attended to promptly Support Office stationery supplies
• Monitor, analyse and recommend action to streamline present systems in mail and telephones
• Manage all company travel bookings and requirements
• Assist in coordinating company conference arrangements, bookings and event management
• Other administrative duties as required

To be successful in this role you will have:

• A minimum of 5 years’ experience in a similar role
• Exceptional telephone manner, elocution and presentation
• A true passion for exceeding customer’s expectations
• Proven customer support experience and telephone handling skills
• Demonstrated problem resolution ability
• A positive, pro-active, outgoing disposition and approach
• A self-starter with an inherent desire to succeed
• A calm disposition and reasoned approach to problems
• Ability to adapt/respond to different types of audience/customer
• Detailed and focused approach to work
• Intermediate knowledge of MS Office (Word, Excel, Outlook & PowerPoint)
• Able to multi-task, prioritize and manage time effectively

We provide:

• Generous product allowance
• Free onsite parking
• 50% clothing discount off all of our brands (GAZMAN, Perri Cutten, & Cable Melbourne)
• The opportunity to build your career with a successful, established and trusted Australian brand
• Fantastic work/life balance
• A friendly, motivating and rewarding team environment, where achievements are recognised
• A highly supportive management team
• Opportunities to attend fantastic events, annual conferences and award nights

About us:

We are a successful Australian owned and family run group of fashion companies, which including GAZMAN, Cable Melbourne and Perri Cutten.  We proudly operate a national combined network of 130 retail stores and supply to 150+ wholesale locations throughout Australia and NZ. 

We provide contemporary outfit solutions for every occasion and we are best recognised for outstanding quality, exceptional customer service and great value across our entire range.

Our Culture:

Our groups approach aims to provide a family environment in which we strive to ensure every interaction serves to build a truly personal relationship.  We are authentic, go beyond the expected, are passionate about our brand and the customer experience we provide.

We look for passionate and energetic individuals who will be great brand ambassadors for our company and will join us on our journey as we grow and evolve these iconic Australian brands. Join us and love what you do. It makes for a great day at work!

Team testimonials:

"GAZMAN feels like family, in fact I feel we are a family, it’s totally team work and everyone is so approachable and helpful. I’m happy and I look forward to going to work and the challenges it gives me each day" Pauline - GAZMAN WA

“Having worked previously at large scale organisations, one thing I noticed immediately at Austin Group is the sense of connection. Family owned and run, there is a real feeling of growth across each of the brands. Everything you work on is meaningful which provides excitement in the roles that we do. There is no shortage of passion at Austin Group!” Dean – Austin Group | Head of CRM 

If you have the required skills, have a positive and enthusiastic attitude and are looking to join a highly dedicated and passionate team, please apply with a resume and cover letter through Seek or email your application to ***********@austingroup.com.au 

It is a great time to join our organisation and advance your career with an impressive leadership team in a highly collaborative environment.

Due to the high amount of applications, only short-listed applicants will be contacted.