Receptionist, Canberra City

Established in 1968, DFK Everalls has been servicing the Canberra business community for over 50 years making us one of the most well established business advisory and accounting firms in Canberra. We are also part of an international alliance that works in over 80 countries around the world.

With proactive Directors and a team of dedicated staff, this firm has built a culture of providing high quality services, whilst maintaining a sense of humour, an active social club and camaraderie.

Your role is to deliver a fantastic ‘front of house’ experience for our clients, our team and visitors.

Create the impression

You are the ‘first impression’ of the group for each and every incoming client, team and visitor contact.

• The goal is to deliver a professional, friendly impression and a welcoming experience for everyone in reception, 100% of the time.

Customer service

You will receive client inquiries, requests/queries and sometimes concerns.

• The goal is to ensure that the client gets the help they need in a positive and helpful manner, 100% of the time, within our standard timeframes.

Direct traffic

New inquiries need to be filtered and directed through to the right service lines of the business. The goal is to do this 100% of the time.  

This requires knowledge of our group value proposition, products/services and the roles within the group.

Manage traffic

Our reception, meeting room and breakout spaces are our busy ‘front of house’ and require management.

The goal is to make sure these spaces present impeccably and the meeting spaces run like ‘clockwork’.

Client correspondence

We have very strict privacy and confidentiality requirements we must adhere to.

The goal is to ensure that all incoming and outgoing written correspondence goes to the right place.

You may also be responsible for updating client details and these must be done accurately to ensure the above.

Lodgements and Database

As a tax agent we live or die by our tax lodgements for our clients.

The goal is to manage the tax lodgement process and ensure that all returned declarations are lodged and follow up those that need to be returned.

Our collection of client database information requires constant updating and reporting.  You may be asked to assist with various aspects of client administration using these databases.

Help out

We pride ourselves on having an awesome team with a culture of helping one another out.

The goal is to help others with ad-hoc administrative tasks to free them up to complete value-add client work.  

The successful candidate will need to be well-presented and require relevant experience, personality and attitude including the following attributes and skills:

• You are friendly and confident and can build a connection with others quickly.
• You are resilient and ‘don’t sweat the small stuff’.
• You take pride in what you do and what you represent.
• You are exceptionally well organised and can help organise others.
• You can focus on the small things that others may have missed.
• You are a team player.
• You can pick up and master digital technology quickly and you enjoy helping out others with their technology issues.
• Set digital technology for all meeting rooms and troubleshoot as necessary.
• Be the ‘go-to’ person in our office for our ‘8x8’ telephone/meeting software.
• You have the ability to quickly learn new software's and processes and update as required.
• Minimum 1 year experience in reception role required. 

As this role requires administration and customer service skills, applicants must include a "professional cover letter" as an attachment, as well as a current resume so that these skills can be assessed. Cover letters which are typed into the Seek box will not be considered.

***Only applications including both a professional cover letter and resume as an attachment will be considered.

Previous applicants will not be considered. 

No agencies, please.