Receptionist - Concierge

Are you ready to be the friendly face that greets patients, schedules appointments, and ensures our healthcare centre runs smoothly? We're thrilled to offer you the chance to make a difference in healthcare. As a receptionist, you'll be at the heart of our patient experience, creating a warm and welcoming environment.

The Opportunity

Our Healthcare Centre is a new modern centre offering GP consultations and allied health services to the local community. 

Our Healthcare Centre in Seaforth are currently seeking a receptionist to join the team on a casual basis to work on Monday, Thursday, and Friday from afternoon till early evening. 

About the Role

You will play a pivotal role as the first point of contact for patients, visitors, and healthcare professionals. Ensuring smooth operation of the clinic's front desk by handling administrative tasks, scheduling appointments, managing patient inquiries, and facilitating the flow of communication between patients and medical staff, you will provide first-level information and instructions and guide customers through their experience in the health centre   

Some of your duties will include:

Reception & Appointment Scheduling:

•Greet patients and visitors in a professional, friendly manner, ensuring a positive experience. 

•Register new patients and update existing patient information accurately in the clinic's system. 

•Manage appointment bookings efficiently, coordinating with medical staff to schedule consultations, tests, and follow-up appointments. 

•Monitor and organize the daily schedule to accommodate urgent and routine visits. 

Administrative Support:

•Perform various administrative tasks, including handling phone calls, responding to emails, maintaining patient records, processing paperwork, and managing health insurance and Medicare-related documentation accurately and in compliance with privacy regulations. 

•Assist in processing payments, health insurance claims, and billing inquiries, ensuring accurate documentation and confidentiality. 

Concierge:

•Provide patients with necessary information about clinic services, policies, and procedures.

•Communicate effectively to patients about their responsibilities, fees, and any preparatory instructions for appointments or procedures. 

Support for Clinical Staff:

•Coordinate with clinical professionals to ensure patient needs and schedules are met. 

•Communicate patient arrivals, manage medical records, and assist in facilitating a smooth patient flow within the clinic. 

About You

•Prior medical reception experience is highly desirable

•Knowledge of Best Practice is an advantage

•Flexibility in working hours

•Process patient details and related administrative tasks with a professional, service-orientated, and helpful approach. 

•Excellent attention to detail in a high-volume, consistent, and repetitious environment. 

•Excellent communication skills to meet the needs of the customer and convey information and key points clearly and concisely. 

What’s in it for you?

•We set you up for success from the get-go with our Induction program

•Supportive, collaborative, and caring team culture

•Continual learning and development opportunities

Your new team is ready to welcome you!

Just so you know, everyone will be required to complete pre-employment checks as part of the application process. 

How to Apply:

If you are interested in the opportunity, please click apply and submit your updated resume. Please note due to the volume of applications, only successful candidates will be contacted and invited to an initial call with our Talent Acquisition team.

Bupa cares about creating and sustaining a safe and inclusive workplace where our team members feel they belong regardless of gender identity (including how one chooses to express it), ethnicity, disability (physical, mental and/or sensory), sexual orientation, religion or life stage. We are committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.  

** Eligibility criteria and conditions apply