Receptionist - Funerals (Concierge & Chapel Conductor)

Hello! 

We are Grace Funerals, family-owned business that has been operating in the Blue Mountains, Western Sydney and now the North Shore for over 80 years. 

Creating memorable farewells is an art.

Are you a person that…

• Is looking for a reception role to make your own, or grow in.
• Is great on the phone and with people.
• Is highly resilient and flexible, no two days are the same. 
• Has an amazing memory, with the ability to hold many pieces of information over a long period, remembering faces and names is a must!
• Is detail oriented.
• Is passionate about giving the best customer service possible to ensure a flawless funeral experience. 

The details…

We are looking for a recptionist who will be assisting the funeral directors with all their administrative duties. You will also make sure that the office is running smoothly. This role is high customer contact and will provide the correct candidate a role that they can grow with. In addition to the administrative duties, the role will include attending funerals as required. 

In addition to this, the role will be to run our chapel, the AV (tech skills a must), liaise with families and ensure that the funerals in our chapel run smoothly.

What might your day look like?

• Answering the phones, greeting client families and making them feel welcome with a cuppa.
• Ensuring that the chapel is set up and that the AV is working, including music, photostories and live streaming.
• Database entry, promptly answering emails and following up as needed.
• Administrative follow up for funerals including creating order of service booklets and slideshows.
• As needed attending funeral services.
• Additional administrative duties as required.

Must haves…

• Experience in customer service roles, an events background is a bonus.
• Excellent communication skills, written and verbal.
• Time management and flexibility, this role requires juggling a lot, all at once.
• Strong administrative skills and experience.
• Advanced level computer literacy. 
• Excellent interpersonal skills and presentation.
• Current full NSW driver's licence
• Being a Justice of the Peace an advantage the ability to become on is a requirement.
• This role requires bending, reaching and lifting. It also requires you to be able to stand, sit and walk for extended periods of time.
• Being a part of the on call after hours roster. 

What’s in it for you?

This is a role that is designed for you to make it your own and if you would like and for the right candidate we can develop you into a funeral director. If you are looking for a career, not a job then this is the role for you. Being a funeral director is an intrinsically rewarding role, assisting families to plan and then conducting a funeral is very gratifying. In addition to this, working as part of a small team where your ideas and input is encouraged, and you are empowered to guide and shape the business that you work within. A competitive salary is offered too.

Please apply with a CV and Cover letter, through seek after looking at our websites at www.gracefunerals.com.au. 

Applications without a cover letter are unlikely to be taken to the next stage. 

This role is base predominately at Emu Plains.