Receptionist

We are currently hiring for an experienced receptionist/ front of house to work directly with one of our highly experienced gynaecological surgeon and infertility specialists, dedicated to providing quality treatment and personalised care to her patients.

With a patient-centric approach, this specialist empowers individuals through education and tailors personalised care plans to address their specific needs, establishing a partnership in their fertility journey

Based on the front desk of a busy clinic on a full time basis, this role will see you as the first point of contact for patients both in person & over the phone. You will play a key role in providing an exceptional patient experience - ensuring each person receives empathetic and personalised care.

Your duties will be varied, and given you will be working as part of a small team we are looking for someone who is happy to be flexible with their tasks & support the broader team as required. Daily tasks will include;

• Answering phones, greeting patients and making bookings with clinicians.
• New patient referrals - set up new patients on Genie, following up GP referrals and sending reminders for consultations.
• Processing payments and following up on outstanding invoices as required
• Overseeing the clinic email, scanning patient documentation, updating records and general administration tasks
• General support to the clinicians - follow up calls and communication as required. 
• Assisting to maintain the general presentation of the clinic & facilities available to patients. 

We are seeking an experienced Receptionist for this role – someone who   has previously worked on a front desk and genuinely enjoys providing exceptional patient care.

You will have a strong computer literacy with the ability to learn new systems, strong administration skills and be highly organised - we are looking for someone who can ensure a smooth and accurate process for our patients.

Given you will be working as part of a small team, flexibility will be key. We are looking for someone who can work across a range of tasks, is keen to learn and happy to jump in wherever support is needed.

This is a great opportunity to work with a respected and highly successful Specialist team working in womens health, work somewhere that is truly making a difference and making real progress in this space.

As the front of house, you will feel a real sense of purpose in your role - positively impact the patients experience and feel like you are making a difference. This Malvern clinic is beautiful, work in a calm & peaceful setting which will make you feel good about coming to work everyday!