AddressWe are seeking:
- Support Service Employee Level 3 and above of the Health Professionals and Support Services Award
- Full Time with availability from 7am to 7pm Monday to Friday. Though roster will likely be:
Monday 8:30am - 4:30pm Gordon
Tuesday9.30am - 5.30pm Gordon
Wednesday 7.30am - 3.30pm Gordon
Thursday 12pm - 6.00pm Lane Cove
Friday 10:30am - 6:30pm Gordon
Flexibility is required during other team members leave
- There MAY be the opportunity to join as a casual if you are experienced (or studying nursing / health); available 2-3 days per week for the next 2-3 years +
- Package depends on Award level
About you:
We are looking for an experienced, patient focused receptionist that is happy working under pressure, keeping a calm demeanor and able to problem solve.
The role reports to our Administration Team Leader. We also have a Practice Manager, Business Manager and Clinical Team Leader on site for any queries, with full training provided.
Full position description is available upon request.
About our practice:
Gordon & Lane Cove Eye Surgeries are specialist consulting rooms giving care to patients of all ages from around Australia. Patient care is our first priority and we have a lovely team with an open & friendly culture.
We have 4-8 doctors working daily supported by clinical / orthoptic staff and nurses as well as our Administration team. Several of our team have been at the practice over a decade, while others a few months, and we form a nice supportive balance to each other.
Benefits and perks
- Bright and modern practice with atrium & full team lunch room with tea / coffee / snacks provided.
- Training opportunities provided throughout the year, including monthly team meetings with presentations and annual team building symposium. Continuing education is also available upon application.
- Paid 30 minute lunch break
- The role is full of variety and time passes quickly.
- Open and friendly culture where each team member is valued and feedback appreciated.
Required capabilities for shortlist:
- Previous medical reception experience
- Well developed verbal and written communication skills
- Customer service focus and compassion for patients
- Ability to stay calm under pressure
- Ability to maintain confidentiality and privacy
- Excellent interpersonal skills, tolerance and ability to communicate effectively with a variety of people.
- Takes initiative to get jobs done and volunteers to do extra duties.
- Attention to detail
- Critical thinking & common sense
- Tidiness and cleanliness in work areas and personal presentation
- Knowledge of administrative duties and ability to follow practice policies & procedures
- Able to both work independently or as part of a team, including working efficiently with minimal supervision and taking feedback
- Good organisational skills and ability to prioritise workload appropriately
- Flexibility and adaptability.
- Computer literacy
- Quality improvement focused
Extra desirable Criteria:
- Understanding of medical terminology
- Flexible approach to working arrangements and changing conditions
- Ability to embrace new initiatives
- Knowledge of the Medicare and private billing arrangements
- Interest in own professional development
- Experience with VIP.net
