AddressAre you committed to bringing your best to life every day?
At MLC Life Insurance, we’re proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We’re Australian-led and managed, and part of a global network through our partnership with one of the world’s leading life insurers, Nippon Life Insurance Group.
We’re driven by a powerful purpose, providing our customers and their families with a Promise for Life to be there when they need us most – and that’s a great purpose to bring us together at work every day.
We work hard to deliver a total customer experience that keeps our customers and partners at the forefront of all our decisions. We’re a values-driven business that strives for high performance and growth as we look towards the future.
The Role
Are you looking to advance your career utilising your rehabilitation expertise to coach and support a team of Claims Consultants in an alternative setting to make a real difference in people’s lives? This exciting role in life insurance is for you.
We have a 12-month Fixed Term opportunity available for an experienced Recovery Specialist. Reporting to the Manager, Rehabilitation Services, your primary responsibility is to provide evidence based occupational rehabilitation expertise to the Claims team.
In this role, you will:
- Provide coaching and advice to a team of Claims Consultants to help them better understand medical conditions, occupational and functional capacity;
- Ensure appropriate wellness and return to work strategies and services are in place for our customers;
- Apply your clinical reasoning and analysis to the development of case goals, strategies, actions and milestones throughout the life of the claim;
- Work collaboratively to deliver Recovery expertise within the team by providing best practice and viable recovery advice and solutions and to improve the quality of Wellbeing and Recovery knowledge across the team;
- Act as a point of reference for specialist recovery and rehabilitation information and advice;
- Manage and monitor external rehab providers to ensure rehab goals remain on track and are appropriate; and
- Challenge ‘Status Quo’ thinking and ensure a holistic approach of each customer’s condition and circumstances are considered when determining the best recovery and return to work options.
About you
- A minimum of 5 years’ experience as an occupational rehabilitation professional with qualifications in either Occupational Therapy, Physiotherapy, Rehabilitation Counselling, Psychology or Exercise Physiology;
- Current registration with relevant professional body;
- Understanding of the Life Insurance industry;
- Experience in developing and coaching others;
- Experience working in a highly collaborative environment; and
- Working in a complex or multi-disciplinary team where members are interdependent for individual and team success.
Bringing our best to life - why join us?
- We do work that makes a genuine difference to our customers, partners and community.
- We have a supportive, inclusive and flexible team culture, including hybrid working.
- We support your growth and development, and careers across our business units and teams that are as unique as our people.
- We reward and celebrate our successes, through our incentive and recognition programs.
- We offer tools, resources and benefits to support your wellbeing, including additional lifestyle leave and our Family Life hub.
- We connect and celebrate our diversity at work through our social committees and employee groups, and we contribute to our community with paid volunteer leave and through our sustainability commitments.
Should an applicant be the preferred candidate, background checks (including Federal Police Checks, Employment checks, ASIC banned and disqualified persons and Bankruptcy checks) will be completed prior to the candidate's employment being confirmed. The outcomes of the background checks do not automatically bar candidates, however they will be assessed against the inherent requirements of the position.
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