AddressWorkSafe is Victoria's workplace health and safety regulator. We are also the workplace injury insurer. Our job is to reduce workplace harm and improve outcomes for injured workers. This is our promise to the Victorian community and the reason we exist.
Recovery & Support Administrator
- $70,885 per annum + superannuation
- Multiple opportunities (1 x Ongoing and 1 x Fixed term until 20/12/2024)
- Geelong based (Full time) Hybrid working model - 3 days per week in office
Come and join a progressive and rewarding business to protect our Victorian workers and return them home safely every day.
About the role
The Claims and Recovery Support Division ("CaRS") is focused on supporting the recovery and return to work of injured workers. This is achieved through adopting a contemporary approach to claims management and person centered planning, to support injured workers in maximising their social and economic participation.
CaRS is transforming how support and services are delivered to injured workers to improve outcomes achieved and help shape the future Recovery Service Model for the Victorian Workers Compensation scheme.
As a Recovery and Support Administrator, you will be supporting the timely delivery of weekly payments and treatment and support payments and other administrative and payment requirements, collaborating regularly across the team and division.
As the successful candidate you will:
- Ensure weekly payments and treatment and support reimbursements are made in appropriate and timely manner
- Provide support in the completion of relevant documents to ensure timely access to required supports and services to support an injured worker's recovery and return to work
- Proactively identify the need for additional information to process weekly payments and treatment and support needs, and seek the appropriate source to obtain needed information
- Work closely with Recovery & Support Coordinators and Advisors to ensure required appointments and bookings are in place, ensuring effective engagement with injured workers and health providers
- Complete Access to Information requests, Child Support Payments and other related administrative and payment functions required to support our injured workers
Please click here to take a look at the Position Description provided for additional information on accountabilities for this role.
About you
You are a team player with excellent communication and interpersonal skills with a high attention to detail to provide administration support in a claims management function. Ideally, you will also possess the following skills, please note these are desirable but not all are mandatory:
- Excellent time management skills and the ability to prioritise tasks
- Ability to work with different IT applications
- Previous experience in processing of information requests under specific legal frameworks would be highly desirable.
- Understanding of the Victorian workers compensation scheme, legislation and policies.
- Working knowledge of retrieving, analysing and processing information in response to requests for records, assessing the information against relevant legislation
- Working knowledge of insurance and medical terminology
- Experience with Novus and ACCtion is desirable.
Working with Us
At WorkSafe, we aspire for every employee to feel connected, safe and valued in their team, for teams to feel valued in the workplace, and for WorkSafe to be valued in the community.
We believe that a diverse workforce is the key to delivering the best outcomes for the Victorian community and strongly encourage applications from all people, including First Nations people and people with disability, diverse cultural and linguistic backgrounds, sexualities and genders.
What's next?
Applications close at 11:00PM, Thursday 11th July 2024. Click the link to apply, and join us in making a difference to Victorian lives.
Only people with the right to work in Australia may apply for this position. You may be required to undergo a National Police Check (and Medical Assessment) as part of the recruitment process.
Candidate screening may take place prior to the advertisement closing, so get your application in.
For further enquiries please contact Bree Jackson via email ***************@worksafe.vic.gov.au
Our future
WorkSafe's Strategy has our core purpose front of mind - reducing workplace harm and improving outcomes for injured workers. We don't shy away from the importance of our purpose to the Victorian community, that's why we have a stated ambition to be world leading.
We want Victoria to be the safest place to work in Australia and one of the safest in the world; and we aspire to be a world leader in return to work after a workplace injury.
