AddressAmazon Australia is seeking a Regional Inbound ACES Manager to drive process stabilization, standardization and continuous improvement for the Australian Customer Fulfillment Network.
This role is essential to establish best in class network performance across all Inbound process paths, accelerate implementation of technological advancements and to strengthen the technical acumen and process knowledge for the operational leaders across the Fulfillment Centre (FC) network. As AU continues to rapidly grow our FC footprint and infuse the organisation with new talent, we need to ensure the operations teams are equipped with the functional expertise to successfully deliver expected gains for technology advances and network wide process improvements.
The role would act as a consolidatory Inbound subject matter expert (SME) for the Australian network. This knowledge and experience will be leveraged to provide consultation and drive improvement in the Inbound space across all FC's in Australia. The role will work closely with other departmental Amazon Customer Excellence Systems (ACES) members, launch teams, operations engineering and reliability and maintenance (RME), Vendor, FBA, Safety and IT teams to improve the input metrics for each of the Inbound process paths by prioritising and channeling resources to address gaps in existing processes.
Key job responsibilities
- Execute network level Inbound improvement initiatives with a cost and sustainability focus, working in close proximity with both ACES and Operational teams. This will often involve work with global stakeholders and teams, and may involve infrequent international travel.
- Execute targeted standardisation initiatives across the Australian network and then monitor and communicate results with senior stakeholders clearly.
- Ability to travel is essential in this role, with 40% travel estimated.
- Support ACES with process improvement projects to deploy across the Australian network.
We are open to hiring candidates to work out of one of the following locations:
Sydney, NSW, AUS
- SME level Inbound FC experience
- Degree from an accredited institution
- Experience from Industrial Engineering, Business Process Engineering, Quality, Operations or Logistics
- Project Portfolio Management experience
- Cost variation/Cost saving experience within a similar industry
