Regulatory Service Officer

Regulatory Services Officer - SafeWork NSW Regional Compliance
Grade: Clerk Grade 3/4
Salary: $79,032 - $86,539 + superannuation and leave loading
Branch and Division: SafeWork NSW, Regional Compliance Illawarra South Coast
Location: Wollongong
Term: Temporary (Up to 10 months, possibility of extension)
Applications Close: Monday 25th March 2024 (9:59AM)
Sensational opportunity for a driven, customer focused administrator to support the Wollongong Offices!
About the team
We are seeking a self-motivated and organised Regulatory Services Officer to support the Manager, Illawarra South Coast, and Inspectors based in Wollongong within SafeWork NSW. The ideal candidate for this role will be a highly organised, flexible and proactive team player with experience in supporting a team.
You must have previous demonstrated regulatory administrative and customer service experience.
Your responsibilities will include:

• Provide a range of administrative and support services, including records management, routine correspondence and meeting and event coordination to support the effective operation of the Team/Directorate
• Collect and compile information for and prepare documentation and correspondence in line with quality and organisational requirements, to support information flow and inform decision making
• Complete routine financial transactions and purchasing services, ensuring compliance with agency standards and procedures
• Respond to enquiries, and escalate and redirect issues as required, to ensure the provision of accurate information
• Update and maintain records and databases, complying with administrative systems and processes, to ensure that all information is accurate, stored correctly and accessible

Key attributes

• Meeting competing priorities while ensuring customer and/or business needs are met
• Delivering multiple regulatory and administrative support activities and services in line with agreed standards, timeframes and milestones given tight timeframes
• Ability to maintain accuracy
• Attention to detail

Key challenges

• Prioritising work activities and requests for information in a high-volume regulatory environment
• Competing priorities

About you

• Be a motivated self-starter who is flexible, adaptable to changing priorities, capable of working independently and without direction at times.
• Demonstrate discretion and confidentiality with a proven high level of attention to detail.
• Have excellent communication and relationship building skills and the ability to work with a variety of internal and external stakeholders.
• Have high level of skills across a range of Microsoft 365 applications, experience with TRIM, SAP and other programs an advantage.
• Demonstrate a commitment to service delivery seeking opportunities of improvement with the customer at heart.

What we need from you
To start your journey towards becoming our Regulatory Services Officer, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).
In your cover letter please share your motivation for applying for this position and your relevant skills.
Salary Grade 3/4, with the base salary for this role starting at $79,032 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Tayla Gibbs via tayla.gibbs@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: 25th March 2024 (9:59AM)
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We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via tayla.gibbs@customerservice.nsw.gov.au or 02 9494 8351.
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