Regulatory Service Officer

Regulatory Services Officer: Investigations, Engineering and Enforcement

• Sensational opportunity for a driven, customer focused administrator
• Temporary position up to 29 September 2024
• Based in either Newcastle, Wollongong, Parramatta, Gosford
• Clerk Grade 3/4, (salary range $79,032- $86,539) plus superannuation and annual leave loading

Safework NSW are seeking a motivated Regulatory Services Officer with the ability to work in a high volume fast paced regulatory environment. They would provide support to the Investigations, Engineering and Enforcement Directorate across a broad range of interesting and diverse tasks that enable improved service delivery and support to priority regulatory initiatives.
Some of the key responsibilities of this role include:

• Providing high level administrative support to Investigation and Engineering Inspectors, assisting with collating and reviewing investigation briefs of evidence.
• Maintaining accurate records, ensuring current and relevant information is available and relevant policies, procedures, confidentiality and privacy requirements are met.
• Scheduling meetings, calendar management, preparing agendas and taking accurate minutes.
• Assisting Inspectors and Managers with portfolios including providing assistance with power point presentations and delivery of presentations.
• Data entry and reporting
• Undertake research and the ability to provide summarised analysis

To be successful in this role you will:

• Deliver quality administrative services and negotiate workable timeframes, given competing client, customer and/or business demands and priorities
• Be flexible and adaptable to changing priorities, and capable of working independently and without direction
• Demonstrate discretion and confidentiality and have a proven high level of attention to detail.
• Have excellent communication and relationship building skills and the ability to work with a variety of internal and external stakeholders
• Have a high level of skills across a range of Microsoft applications
• Have a high level administrative skills in data entry, organising and coordinating travel arrangements, ordering of stores, publications and equipment, organising papers and logistics for meetings

Key attributes:

• Demonstrated advanced time management skills and an exceptional ability to prioritise work activities and requests for information in a high volume-environment with competing priorities.
• Ability to work in a team, collaboratively and share information to achieve business outcomes.
• Demonstrated ability to plan and prioritise outcomes and respond flexibly to changing circumstances
• Ability to achieve results through the efficient use of resources and a commitment to quality outcomes
• Ability to keep up to date with relevant legislation, policies and procedures in order to provide accurate and efficient levels of support.

Learn more by reviewing the role description. If you have any further questions, please contact Kylie Stevens on (02) 9219 3985
Closing date: Wednesday, 31 January 2024 at 9.59am
What we need from you: Your application should include a covering letter and an up-to-date resume of no more than 5 pages.
Salary Grade 3/4, with the base salary for this role starting at $79032 base plus superannuation
Click to access the Role Description. For enquiries relating to recruitment please contact Tayla Gibbs via tayla.gibbs@customerservice.nsw.gov.au.
Visit the to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: 31 January 2024 at 9.59am
Working at Department of Customer Service
The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.
Visit our to find out what it means to work for us.
You Belong Here
We are committed to diversity, inclusion, and new ways of working.
We have 8 million+ reasons to care and want our employees to represent the communities that we serve.
You can view our full diversity and inclusion statement .
We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via tayla.gibbs@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit