Address • Flexible working arrangements
• Market leader in Mental Health
• High energy atmosphere, fantastic culture
• Convenient CBD location
• 15 months full-time fixed term contract
Converge International is an industry leader in providing health and wellbeing and people risk management solutions. We have assisted some of Australia's largest industry, government and corporate clients in supporting their people, building healthy workplaces and resolving their people issues. We provide a range of Employee Assistance Programs, counselling, crisis response and consulting services. We value a supportive and fun culture and use strong teamwork to ensure that the optimal delivery of both off-the-shelf and bespoke services.
About the role:
Build a strategic partnership, retention and growth of customers across all sectors including business, enterprise, government, health and education sectors.
These outcomes will be achieved through strategic planning, strong relationships and engagement across all parts of the partner organisation, sharing of insights and opportunity identification within and across the entire Converge portfolio, solution selling techniques, internal collaboration, proposal development and follow up, strong negotiation skills and a consistent track record of delivery to (and above) expectations.
The CRM will have a retention and new sales incentive structure.
Duties include:
• Cross business engagement and collaboration including delegation/empowerment to relevant business support areas
• Developing strong relationships with customers, state-wide and nationally
• Customer opportunity identification (across all products)
• Strategic thinking and planning of annual customer plans and monthly tactical campaigning activities
• Maintaining long term customer relationships through positive and responsive engagement and regular review of customer needs
• Top-to-Top customer management
• Growing customer relationships through the active promotion of key services/contracts
• Achieving commercial performance with new customers numbers and proactive customer retention
About you:
You will be an accomplished account management professional with a history of growing account relationships in a face-to-face sales environment. To be successful in this role, you will have these skills, attributes, and experience:
• Demonstrated experience building trusted partnerships with a diverse range of organisations, understanding their needs and providing the right solutions
• Passionate about delivering an exceptional customer experience
• Experience working with SMB and state and national based business customers
• A background in relationship/account management in a B2B environment
• Strong technical skills in delivering growth, business planning and problem solving
• Expertise in operational excellence
• Proven experience building effective cross functional relationships internally to deliver on your clients needs
Working at Converge means joining a diverse, talented, and caring community where our people feel included, valued and connected. We hire for heart. We are passionate about transforming the wellbeing of people at work. It’s at the core of all that we do.
Our commitment to you:
• Competitive remuneration
• Volunteer leave
• Paid parental leave
• Purchasing of additional leave
• Flexible working arrangements
• Flexible, diverse and challenging work
• Access to training and professional development
• Career development through internal mobility
• Lifestyle discounts – Discounted movie tickets, retail discounts and much more
If you are customer focused in all you do and would like to join an energetic team, please click the Apply Now button.
Converge is committed to an inclusive culture where everyone is treated with respect and supported to thrive in the workplace. We encourage and support applications from people of all levels of experiences and abilities, ages, diverse backgrounds and cultures, including First Nations people and the LGBTQIA+ community. We invite you to send us your resume by clicking 'Apply now'.
Please note that Converge will not ask you for personal details, including banking details, when you are undergo the recruitment process. Talent Acquisition Consultants will only contact you via email and/or phone call, not through social media channels.
