AddressThe Opportunity
We are looking for passionate Customer Service professionals with a can-do attitude to launch their career via its comprehensive training program delivering front line Customer Services in Western Australia.
In this important face to face role, you will be responsible for assisting customers and resolving their enquiries, with a strong focus on delivering exemplary Customer Service utilising range of computer-based resources and programs. Your ability to build rapport with customers and work quickly and efficiently will be the key to unlocking success in this role.
Currently available for immediate filling, there are multiple full-time 6-month fixed term contracts Customer Service Officer opportunities with the possibility of extension and or permanency. Welcome full time and part time applicants.
People seeking part-time employment are also encouraged to apply.
Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies (fixed term or permanent) that arise within the next 12 months from date of first appointment across the Department of Transport.
Locations Available:
We have a number of Customer Service Officer vacancies available in the following regions:
GREATER NORTH Region: Butler & Joondalup
NORTH Region: Mirrabooka, Midland & City West
GREATER SOUTH Region: Mandurah & Rockingham
SOUTH Region: Cannington, Kelmscott & Success
We are looking for candidates available to work on rotating shifts, 7 days a week, between 7am to 6pm.
The attached Job Description Form (JDF) provides more information about the position. For further information we encourage you to contact Emma Warren, Centre Manager on (08) 9216 8***.
About you
- Exemplify personal integrity and self-awareness
- A genuine love for helping people and solving complex problems
- An ability to work efficiently in a fast paced, dynamic Customer Service environment
- Exceptional verbal and written communication skills
- An ability to uncover hidden information by asking questions
- Confidence using computers and an ability to grasp new technology quickly
- A positive, team-focused attitude and willingness to contribute to team goals
As part of our team, you will enjoy
- A competitive salary, and 11% employer contributed superannuation and salary sacrifice options
- Friendly work environment with a vibrant team culture
- Work for an innovative Government agency
- Comprehensive training provided
- Ability to work at a range of locations across the Metropolitan Area
- Not just a job, but an opportunity to develop your career across other areas of transport
- A varied and exciting role where you will handle a wide range of customer enquiries
- Training to set you up for success! Training may be on the job, computer or classroom based
- Contemporary office facilities and on-going modernisation of our licencing locations including the introduction of leading-edge technology
- Support from your manager and team, we have a strong team culture and help each other achieve our Customer Service goals
In addition to rewarding work, we invite you to be Part of Something Real. Learn more about our commitment to you, here.
