Address
Form of workAbout the business
At Nesuto Hotels and Apartments, our focus is on the future and our attention is on growing the company. We want to continually strengthen our brand, ensure we are always improving our systems, and develop the capacity of each and every one of our team members. We are currently looking for a customer-service extraordinaire, someone ready for an exciting opportunity in the ever-growing hospitality industry.
We are seeking a Full-time Relief Manager for NSW/ACT/VIC based in Sydney. We need someone able to work independently and part of a team. Your role will require flexibility to work across our NSW properties as required with the occasional short stints in ACT/VIC. We’re looking for someone who embodies our key values: harmonious, empowered, caring and real.
About the role
- Strong customer service focus
- Follow procedures to ensure a smooth running operation
- Create a positive workplace culture
- Welcoming guests and providing assistance
- Flexibility to work with a changing roster including early mornings, late evenings, overnights, weekends and public holidays
- Assist the Hotel Manager in the smooth running of the hotel operations
- Covering Hotel Manager leave which includes onsite coverage at some properties
- Providing all guests and key stakeholders with exceptional customer service
- General front desk duties including checking guests in/out, making reservations, answering enquiries
- Working with our housekeeping and maintenance teams to ensure high quality standards are maintained
- Training team members to ensure consistency across the group
Skills and Experience
Our ideal candidate must have previous experience in a hotel front desk environment. Qualifications in the hospitality, travel or tourism industries would be highly regarded. In addition, we value:
- Excellent written and verbal communication skills, highly organised with a high attention to detail and accuracy
- Previous Duty Manager experience, in serviced apartments would be ideal
- Positive work attitude and able to work in a small team environment
- Ability to work unsupervised
- Computer skills
- A hands on approach and 'CAN DO' attitude
- Critical thinking and ‘thinking outside the box'
- Experience handling cash and credit card transactions and shift balancing
- Current RSA
Benefits and perks
As a Nesuto team member you will be joining a team that is determined to grow along with receiving discounted accommodation rates at Nesuto Hotels and Apartments throughout Australia and New Zealand!
