Relief Night Manager & Guest Service

Relief Night Manager/Guest Service Agent – Iconic Property

Aurora Ozone Hotel – Kangaroo Island

About the business:

Aurora Resorts and Hotels is wholly owned by Australian Property Projects Pty Ltd who own and operate a variety of tourism and hospitality businesses throughout the Northern Territory and South Australia. 

The iconic Aurora Ozone Hotel is situated on the foreshore of Kingscote, Kangaroo Island, featuring 75 rooms, suites, apartments and penthouses as well as staff accommodation, restaurant, bottle shop, conference rooms and bars and caters to the local, corporate and tourist market, both domestic and internationally.

About the role:

We are looking for an experienced Relief Night Manager/Guest Service Agent to join the team to assist with the smooth and efficient running of the hotels night and front desk operations.

This is a busy, full-time, hands-on role, supported by a small but dedicated and passionate team, which requires an eye for and attention to detail, impeccable time management skills, professionalism and a dynamic “can do” approach. 

You will have:

• In-depth knowledge of front office standards and procedures.
• Proficiency in using the MS Office suite.
• Initiative, commitment, and passion for your job.
• The ability to communicate effectively with guests, fellow team members and head of departments.
• Experience with a number of PMS systems.
• Proven ability to be a proactive individual with strong organisational and time management skills.
• A great sense of style and immaculate presentation and grooming.
• A keen financial focus and in-depth numerical and analytical abilities.

Your key responsibilities will include:

• Ensuring the safety and security of the property and its occupants.
• The effective and accurate daily reconciliation of the hotels trading and gaming operations. 
• Ensure safety, security and legislative requirements are being met.
• Utilisation of the front office and other systems to meet operational needs and produce accurate reports.
• Responding to guest requests and feedback in an efficient and pro-active manner.
• Effective coordination and dealing with guest arrivals and departures.
• Focus on Guest Service, guest satisfaction and a continuous quest of improvement.

This is a full-time role, working a spread of shifts over a 7-day roster, including week days, weekends, some nights and public holidays. This position has room for growth for someone who wants to move up within the hospitality industry. 

Your employment is conditional on your successful appointment as a Gaming Manager or Gaming Employee as defined under the Gaming Machines Act 1992 and your approval and maintaining approval as a Responsible Person by the office of Liquor and Gambling Commissioner under the Liquor Licensing Act 1997.

A wage commensurate with your experience will be offered together with superannuation and possible accommodation benefits.

Please note this is a local position and we can only consider application from candidates who hold unlimited work rights.

If this sounds like you and you are ready for a challenging and rewarding career move please email your application, current references, and a covering letter that clearly demonstrates your suitability for the position to the General Manager at **@ozonehotelki.com.au

Applications close on 10th March 2024. Only shortlisted applications will be notified.