Research Manager (Parental Leave Cover)

Job Status: Full Time, Temporary (Parental leave cover)

Salary: Base salary of $104,950 per annum plus 11% superannuation contributions

Position No: SOH2349

Applications Close: 11:59pm, Sunday 10th March 2024

Role Enquiries: Hayley at ***********@sydneyoperahouse.com

Technical Enquiries: Jobs NSW Helpdesk on 1800 562 679

An organisation where diversity of thought & experience is valued, supported & respected.

THE HOUSE

The Sydney Opera House is the number one tourist destination and the busiest Performing Arts centre in the Country. We are able to achieve this because of our incredibly hardworking and passionate people. Be part of shaping our future where you will be provided with opportunities to grow and develop, while making a positive contribution to our community.

For more information about the Sydney Opera House please refer to our website.

YOUR NEW ROLE

As the Research Manager you will be responsible for delivering a business-wide customer research program, developing a deep understanding of current and potential audiences and visitors.

Understanding the requirements of many stakeholders, the successful candidate will design and deliver quantitative and qualitative research surveys to provide insights that inform strategy and decision-making. With strong data skills, you will analyse and interpret data from multiple sources to extract insights and communicate findings in an engaging way. To maximise research insights, you will work closely with the Insights team to integrate survey data into business reporting tools.

The Research Manager will have the opportunity to work directly with a diverse range of stakeholders, giving them exposure to the many different work streams within the Opera House – from the creative Performing Arts portfolio to the dynamic Visitor Experiences & Engagement portfolio and more. The Research Manager plays a pivotal role in ensuring that Sydney Opera House is audience-centred and fulfilling our ambition to be Everyone's House.

This is a unique opportunity for an experienced research professional to take a leading role in helping to embed an informed, data-driven culture at an Australian icon and contribute to the performing arts in Australia.

Further detailed information about the role and its requirements can be obtained from the role description.

ARE YOU THE ONE?

We are looking for someone with:

• A minimum of 5 years’ experience in research, statistics and/or data analysis, preferably within events and experiences.
• Experience managing large-scale research projects such as Brand Tracking and Voice of Customer.
• Passionate about improving visitor experiences and driving an audience-centred culture.
• A foundational understanding of databases, data structures and ETL processes. 
• A creative and curious mind with a love of experimentation and problem-solving.
• Strong verbal, presentation and written communication skills. Demonstrated ability to communicate complex ideas to non‐technical audiences.
• Strong team player, works well in a collaborative environment with strong listening skills.
• A history of innovation and diplomacy; questioning the status quo to successfully initiate change that is embraced.
• Tertiary qualifications in statistics, mathematics or similarly relevant fields preferred (but not essential).
• Proficiency in Tableau or similar and SQL preferred (but not essential).

THE PERKS

The Sydney Opera House gives you access to a fantastic range of benefits including:

• Flexible working arrangements.
• 5-week’s annual leave.
• Access to a range of professional development programs and staff engagement initiatives.
• Staff community groups like SOH Pride, First Nations Staff Network, Sustainable Environmental Action Leaders (aka ‘SEALs’) and more.
• Fitness Passport & complimentary wellbeing programs including Pilates, yoga, circuit classes, physiotherapy sessions as well as other wellbeing initiatives.
• Working for an organisation with a 6 Star Green Star Performance Rating from the Green Building Council of Australia (GBCA).
• Working for an organisation who has committed to the United Nations Sustainable Development Goals.
• Complimentary tickets to shows.
• And many more!

OUR FOCUS ON DIVERSITY, INCLUSION & BELONGING

We are an inclusive employer who recognises everyone is unique, we welcome you for who you are – as you are, so if you require any adjustments to the recruitment process, please email us at ***********@sydneyoperahouse.com so we can discuss this further. Even if you think you’d be a great fit but don’t necessarily tick every box of the role description, please still get in touch.

Read more about our DI&B commitments outline in our Strategy, which works hand in hand with the commitments in our longstanding Reconciliation, Accessibility and Environmental Action plans.

We welcome and encourage applications from First Nations people, recognising the value, unique skills, and knowledge that First Nations employees bring to the workplace. We encourage applications from people of all genders, as well as people from one or more of these underrepresented groups/communities, including but not limited to d/Deaf and Disabled people/people with disability, people from culturally and linguistically diverse backgrounds, and people who identify as LGBTIQ+.

NEED TO WORK FLEXIBLY?

We know flexibility means different things to different people, let us know how we can best support you to be your best.

SOUND LIKE YOU? APPLY!

Applicants are asked to please create a profile at I Work for NSW and include the following documents with their applications:

• An up-to-date resume (of no more than five pages).
• A cover letter, addressing suitability for the role (of no more than one page).

In addition, applicants will be prompted to answer the two following targeted questions in the online application platform:

1. Describe in 500 words or less a time customer research insights led to positive customer outcomes and the impact it had on the organisation.
2. How can segmentation support the goals of Sydney Opera House?

Please note, only applicants who apply online and include the requested documentation will be considered for this position, unless otherwise discussed.

To be eligible to apply for this position, applicants must have existing Australian work rights. Any offer of employment will be subject to a satisfactory National Police check and Pre-Employment Health Assessment (PEHA). The PEHA assessment seeks information only relevant to performing the inherent requirements of the job, it remains strictly confidential, and applicants will be informed of the result.

Applications will not be accepted from recruitment agencies.