Reservations and Events Coordinator

Deeds Brewing is a community-focused brewery that supports local causes and implements eco-friendly practices. The Deeds Taproom & Kitchen, which used to be a car workshop dating back to the 1890s, is a unique industrial-chic brewery that houses towering fermenting tanks that can be viewed from anywhere in the venue. 

About the Business:

Whilst the news is true, we are currently in voluntary administration. We are far from the first and will not be the last brewery in Australia to go through this process. Those educated in our industry will know many of our contemporaries have come out the other side retaining full control of their businesses. Whilst this is what we’re aiming for, multiple exit strategies could eventuate. 

We, as a stand-alone hospitality business are affected by the difficulties that the group faces but have no intention to close, hence the job posting. As the newly appointed venue manager, I see this as an opportunity to grow the business and move in a different direction. With full transparency, we are currently under the direction of Deloitte during this 6-week administration process (ending 24/4) and therefore are unable to offer any full-time contracts until ownership has been declared. 

The venue itself stands head and shoulders above its contemporaries; the space has been architecturally crafted giving the feel of a high-end restaurant with a state-of-the-art brewery at its heart. With a capacity of 180, the space is large and multifaceted, with a mezzanine dining area, “The Brewers Bable” private dining, a standing bar area, a tasting table and a dining room. 

We have 29 taps serving exclusively Deeds brews mere meters away from the taps. The limited-release schedule of 2 new beers every 2 weeks, puts us in a unique position to tap beers before they are publicly released. Whist Beer is a core pillar, our food offering is far from pub fare. Our offering is at restaurant level, serving guests modern Australian food with global influence. We champion Australian produce in every offering, crafting a wine list that leans natural, sourcing spirits from artisan small-scale producers and even making our own Gin & Whisky. We push to create an experience to exceeds guest expectations.

We are open 5 days a week, currently closed Sunday and Monday.

The Role:

This is a dynamic role for an experienced manager, blending back-of-house with a customer-facing role. As a maitre d’ and Events Coordinator, this role is hands-on and vital to the guest experience, you will look after a variety of events ranging from weddings, corporate meetings, and birthday parties, and perform as the host for the tap room during the evening service. The position is full-time 40 hours a week. 

Under the guidance of the new Venue Manager, the direction is changing at Deeds Taproom, you will play a pivotal role in bringing his vision to life. Stepping away from a pub offering and transitioning into a modern bar and restaurant that makes its own spirits and beer, with a greater focus on the wine and cocktail and elevated dining experience.

We are looking for someone with the ability to help grow, mentor, and raise the standards of the team while having fun and creating an even better working environment. 

To succeed in this role, you should have proven experience in event management, marketing and dealing with customers face to face in a matrie ‘d role. With a passion for creating memorable experiences, and leadership skills.

Working with well-known and respected industry leaders this is a fantastic opportunity and is really for only the most experienced industry professionals with proven success. This role offers the chance to lead and shape the guest experience in a dynamic and thriving environment.

This business prides itself on looking after its staff, employee engagement and staff retention are paramount. We are looking for someone who is a calm, intelligent leader who can drive from the front and can effectively communicate with all types of people. 

The ideal candidate would be someone who can market and sell our event packages effectively, ensure the flawless execution of events and hold guest experience above all. 

• Greeting guests and managing relationships with our existing customer base, ensuring every interaction reflects our commitment to excellence. 
• Event planning and coordination, from actively seeking expressions of interest to execution, working closely with our Venue Manager, Head Chef and Restaurant Manager. 
• Managing inboxes, incoming calls and bookings with precision and staying on top of communications to keep our team running smoothly. 
• Handling general office administration duties with efficiency and flair, because no detail is too small for our success.  
• Growing and mentoring the event team, to ensure the mission is being fulfilled.
• Plan, design, and produce events while managing all project delivery elements within time limits.
• Liaise with clients to identify their needs and ensure customer satisfaction.
• Propose ideas to improve provided services and event quality.
• Act in a project manager capacity to manage end-to-end deadlines and ensure successful event delivery — from scoping and planning to staging and post-event reporting.
• Plan and implement systems to maximise sales and revenue.
• Assists in the management of social media including advertising.

Skills and experience: 

• Ability to work to deadlines
• Creative
• Self-directed and ability to work unsupervised
• Strong organisational and administrative skills
• Previous hospitality front of house or matrie d’ experience preferred.
• Dedication to delivering unparalleled customer experiences
• Exceptional communication skills and the ability to foster a welcoming atmosphere
• Minimum of 3 years of managerial/event experience 
• Knowledge of craft beer, cocktails and wines is a plus
• Ability to work flexible hours, including evenings and weekends
• Experience using OpenTable and Xero 

Benefits and perks

• Competitive salary (when contracts are available)
• Discounts as well as other staff privileges
• Work for a large independent
• Opportunity to execute your own vision
• Rosters that guarantee two consecutive days off 
• Opportunity to work alongside an acclaimed Head Chef & Restaurateur
• Autonomous role with fantastic company support

For the right applicant, this role presents exciting opportunities for collaboration with the Venue Manager, Brewers and Head Chef on bespoke events, galas, festivals and more.

This is a progressive space providing an inclusive and diverse workforce If you're ready to contribute to a dynamic team in delivering unparalleled hospitality experiences, we'd love to hear from you.

Please note only successful applicants will be contacted.