AddressReservations Team Leader
Full-Time
Sea World Resort, Main Beach, Gold Coast
About the company:
Village Roadshow Theme Parks comprises of Warner Bros. Movie World, Wet ’n’ Wild Gold Coast, Paradise Country, Australian Outback Spectaculars Heartland, Village Roadshow Studios, Sea World and Sea World Resort. We encourage a fun, entertaining and enthusiastic environment whilst ‘Creating joy and memories that last lifetimes!’
Benefits:
• Unlimited free entry to our theme parks
• Food and beverage and retail discounts
• Unique team member events
• Opportunity for professional development
About the role:
Facilitate room availability and hotel rates while also ensuring data integrity of hotel information.
Duties:
• Coordinate room revenue on a daily, monthly and annual basis
• Maintain data integrity of reservation bookings
• Maintain effective interaction and communication between front office and call centre
• Liaise with travel agents and front office in relation to booking discrepancies
• Lead reservation team to ensure customer enquiries and grievances are actioned in a timely and effective manner
• Assist the call centre Reservations Team and front office when required
• Action all general typing, filing, faxing, mailing, photocopying, system implementation and general office duties as required
Skills and Experience:
• Excellent customer service skills
• Previous Hotel Reservations and Revenue experience
• Previous international hotel experience would be preferred, not essential
• Familiarity with PMS and Channel Management Systems is essential
• Excellent computer skills in Microsoft Word, Excel and PowerPoint and previous with experience using Opera software(preferred)
• Ability to work in a team environment
• Knowledge in hotel reservations system & revenue systems would be an advantage well as international hotel experience
• Excellent time management, organization and attention to detail
• Ability to work various shifts including weekends
