Resource Planner Officer L2 / Resource Planner L3 (Pool)

Please be advised that scheduled maintenance is to be undertaken on Saturday 20th April 2024 from 5 AM to 8 AM (AWST) and the system will be unavailable during this window.Convenience Buttons:Resource Planner Officer L2 / ResourcePlanner L3 (Pool)Business Unit/Division: Driver and Vehicle Services
Location: Innaloo
Position Number: Pool Ref eF 1964
Salary: Level 2 $70,432 - $75, 516 - Level 3 $79,156.00 - $84,977.00 p.a. + Super - PS CSA A 2022
Work Type: Permanent - Part Time, Permanent - Full Time, Fixed Term - Part Time, Fixed Term - Full Time
Closing Date: 2024-05-03 3:00 PM
Attachments: -
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-The future of transport?Be part of itWorking for the Department of Transport (DoT) allows you to play a part in connecting the people of Western Australia. We are a progressive organisation. We are leaders in providing safe, accessible, sustainable, and efficient transport services and solutions that promote economic prosperity and enhance the lifestyles of all Western Australians.At the Department of Transport, we foster collaboration, promote well-being, embrace adaptability, and support accountability to deliver exceptional services.Collaboration | Wellbeing | Adaptability | AccountabilityThere has never been a more exciting time to join our team and be part of the future of transport!The OpportunityIndividuals to join our busy Resource Planning Branch within Driver and Vehicle Services.The Resource Planner will utilise their highly developed organisational skills to produce forecasts and schedules for the allocation of resources across a wide range of the Driver and Vehicle Services (DVS) business areas - including the Contact Centre, DVS Customer Contact Centre, and Practical Driving Assessments (PDA).The Resource Planning Officer will have experience in managing high volume requests to provide support that enables the effective and efficient use of resources within the Driver and Vehicle Services (DVS) business areas - including the Contact Centre, DVS Customer Contact Centre, and Practical Driving Assessments (PDA).Successful candidates will be competent at managing and prioritising a busy workload, while maintaining accurate records for business requirements. You will demonstrate your ability to analyse, and interpret data, to support the achievement of Key Performance Indicators (KPIs).Your ability to use relevant software to effectively forecast, schedule and monitor real-time performance, will be crucial to succeed in the role. The ideal candidate must be highly competent at managing and prioritizing a busy workload.The attached Job Description Form (JDF) provides more information about the position. For further information we encourage you to contact Ravi Ghodasara, Manager Resource Planning on 0438 203 574.There are currently Permanent and Fixed Term Full-Time opportunity available for immediate filling.Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies (fixed term or permanent) that arise within the next 12 months date of first appointment across the Department of Transport.About you

• Accurately process a high volume of work whilst demonstrating good attention to detail.
• Thrive in a fast-paced environment and carry out a variety of duties through being flexible and adaptable to suit business and customer needs.
• Work well with technology and efficiently operate a range of computer systems.
• Communicate clearly and confidently with a diverse range of people from various backgrounds.
• Deliver excellent customer service.
• Demonstrate great team working abilities.

As part of our team, you will enjoy

• A competitive salary, and 11% employer contributed superannuation and salary sacrifice options.
• Access to flexible working arrangements including working from home or alternate work location for enhanced work life balance.
• Not just a job, but an opportunity to develop your career across other areas of transport.
• A varied and exciting role where you will handle a wide range of customer enquiries.
• Training to set you up for success! Training may be on the job, computer or classroom based.
• Support from your manager and team, we have a strong team culture and help each other achieve our customer service goals.
• Bright, modern facility close to transport links with a friendly team environment.
• Work for an innovative Government agency with limitless long-term career prospects.
• Generous leave entitlements including 4 weeks’ annual leave, 3 public service holidays yearly and long service leave every 7 years.

In addition to rewarding work, we invite you to be Part of Something Real. Learn more about our commitment to you,How to ApplyApply online by clicking the ‘Apply for Job’ button (above and below) and provide the following documents in Word or PDF format only.We require you to submit: * A detailed CV that clearly outlines the skills and experience you have gained in relation to the job description; and

• A (2) page summary outlining the key responsibilities and achievements you have had during your career in the context of the JDF and Selection Criteria.
• The CV must contain the complete names and contact information of two (2) referees who can provide feedback on the applicant's capacity to meet all the Essential Work-Related Requirements. At least one of the referees should be the applicant's immediate (most recent) supervisor/manager unless there are exceptional circumstances.

Please ensure you allow sufficient time to submit your application, as late applications will not be accepted. If you have any questions regarding submitting your application or would like more information on the recruitment process, please contact our Recruitment Team on (08) 6551 6888.The DoT may conduct further search activities or extend the closing date, if required to supplement the field of applicants.Successful applicants will be required to provide a satisfactory National Police Clearance before commencing employment.Our commitment to a diverse and inclusive workplaceThe Department of Transport is committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds.If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, please contact our Recruitment Team at