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Form of workrhi is recruiting for a Retail Communication Advisor to join our renowned clients team based in Melbourne on a 12-month contract.
The Retail Communications Advisor is accountable for leading the development & execution of the retail comms stream of our
Supporting the Retail & Dealer businesses to ensure our clients customer bases are kept up to date with site availability, facilities and network changes. The role is also accountable for the exploration of facilitating site specific retail offers to drive our share of wallet.
The Retail Communications Advisor is accountable for the management of the Marketing Support inbox, scheduling the retail comms in the Marketing Calendar and contributing to the planning and review of activity each week.
Core Role Responsibilities:
* Manage digital communications, primarily via email (eDM) & SMS, delivering effective messaging site changes (New Site openings, upgrades and temp & perm closures) as well as site specific customer offers for Fuelcard (NZ) customers.
* Maintain and grow and move our clients Fuelcard volumes through portfolios through timely comms and compelling retail offers.
* Work together with wider Sales and Marketing, Fleet and Dealer and Retail teams to seek out cross sell and growth opportunities.
* Ensure branding alignment - adherence to Global/Local brand and connectivity.
* Support the Sales and Marketing team leaders with delivery of high-quality core performance activity and escalating any key risks identified within communications.
* Ensure a positive customer experience is a key focus and applied in all manner of activity.
HSSE Responsibilities:
* Report hazards and injuries to Team Leader
* Adhere to all policies and procedures aimed at protecting their health and safety
* Use any equipment in a safe and proper manner
* Ensure appropriate housekeeping and tidiness of their work areas
* Demonstrate commitment to health and safety through participation in formal and informal discussions,
workplace hazard inspections and audits where required.
* Participate where required in the resolution of health and safety issues
About you
Educational background
* Tertiary Qualified (Marketing or business related) or completing tertiary qualification.
Core Competencies and Experience (Technical and Professional)
* 1 year previous experience preferably in a Marketing/Communications.
* Strong understanding of small to medium business and retail environments
* A digital innovator and lateral thinker
* Strong stakeholder management capability
* Driven and engaging from the first conversation, with the ability to break down barriers quickly
* Working as a part of a team to deliver overall business outcomes
About rhi
rhi is a professional services provider with global expertise. Tracing our history back to the 19th century, we have spent the last 50 years as a global leader to the energy industry.
We combine efficient systems and processes with a deep understanding of client challenges and market insight. We work with our clients to deliver information and resources that will support every stage of their operations. We deliver value to our employees, our clients and the countries that we work in.
rhi-group.com
Diversity Statement
We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.
If you believe this opportunity is right for you, please click the 'Apply ' button to submit your application. Please note that only shortlisted candidates will be contacted. At this time, we will only consider applications with valid working rights for the specified country.
