The Blue Box.
The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories.
- Are you passionate about Retail?
- Do you love making a difference?
- Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH!
About the Role.
Client Development & Client Service
- Oversee the implementation of Company-wide sales initiatives and develop local initiatives and partnerships that complement the overall Company objectives
- Drive user progression in the Client Survey by coaching, considering survey questions, and promptly addressing feedback to enhance client service across teams
- Ensure a strong management presence on the sales floor, role modeling sales & service behaviors and coaching the team on the selling ceremony
- Develop effective outreach strategies, event strategies and concepts, instill an always on private appointment culture to create unique client experiences
- Cultivate new and existing high value client for local, regional and global selling events
- Develop local market initiatives in partnership with Marketing, PR and CVM in order to create unique experiences for our existing and potential clients and to maximize exposure within the community
- Develop and elevate talent to create a high-performing team for exceptional service and sales.
- Champion the creation and execution of a developmental plan for each employee
- Utilize the performance management process (monthly, quarterly and annually) to improve team performance
- Address significant performance issues promptly by collaborating closely with Human Resources, creating action plans, and systematically offboarding underperforming employees.
- Proactively network within the market to build external talent pipelines and cultivate internal pipelines for leadership roles, ensuring effective succession planning.
- Collaborate with Store Manager and Client Development resources to coach and develop talent, particularly High Jewelry Client Advisors.
- Develops and implements strategic action plans, manages progress, reviews plan monthly and adjusts to deliver growth target
- Drive the business through the key product pillars
- Ensure inventory accuracy is high and shrinkage is minimized
- Ensure operational and audit compliance standards are met/exceeded for the market
- Trains and empowers operations resources to manage facilities, security, rostering, store administration, shipping, replenishment of merchandise and non-sales supplies
- Oversee and ensure that all visual merchandising standards are executed and adhered to in order to create a superior customer experience
- Merchandising management in order to ensure appropriate product assortments and stock levels so that sales can be maximized
- Ensure that all stores and facilities are maintained to Company standards and Company policies on an ongoing basis by working closely with Finance, Operations & Real Estate management, Security management
- Stay current on all industry/competitor news within the market
- Support ad-hoc projects as they arise
- Ensure the health, safety and welfare of yourself and others at work
- Compliance with systems put in place to manage health and safety
- Understanding of how to perform your job in a safe manner
- Adherence to established procedures for employee injury and incident reporting
- Compliance with Work Health Safety Management System policy and procedures
- 10+ years management experience with emphasis on direct client contact, preferably within a jewelry or luxury retailer.
- Demonstrated experience in meeting/exceeding sales and profitability targets
- University degree or equivalent life/work experience.
- Computer experience including Word, Excel, Powerpoint, e-mail and Point of Sale systems.
- Non-traditional business hours, including nights, weekends and holidays
- Self-starter, strategic thinker, problem solver.
- Excellent communication skills (verbal and written).
- Strong interpersonal skills.
- Ability to travel
- Diamond certificate (will be required on development plan in the first year if not present at hire).
- Gemological background and education is preferable