Retail Hospitality Operations Coordinator | Gmhba Stadium

About the Company

For over 30 years, O'Brien Group has operated within Australasia's premier venues. O’Brien Group Australia is a fully integrated company that owns and operates within major Australian and New Zealand stadiums and arenas. It also holds a significant property portfolio of boutique hotels and key heritage listed hotels.

In recent years O’Brien Group has expanded its operations and portfolio to include full scale venue management, ticketing, festivals, licensed clubs, hotels, live entertainment, media, and venture capital. Today with over 6,500 employees, 16 million customers served on an annual basis and a host of exciting new ventures, O’Brien Group continues to be an innovative market leader in Australasia.

About the Role

Reporting to the Venue Catering Manager, the Retail Hospitality Operations Coordinator is responsible for coordinating public food outlets during events. This includes managing stock logistics, ensuring timely equipment setup, and liaising with sub-contractors. The role also involves overseeing labour forecasting and budgeting for setup and pack-down. Additionally, the Retail Hospitality Operations Coordinator leads a team in delivering a customer-focused experience, collaborates with suppliers and stakeholders, and actively seeks innovation in the Retail department by introducing new offerings.

Key responsibilities include:

• Development of new Retail Menu ideas in conjunction with the Executive Chef and Sous Chef that are innovative and in line with current Retail trends. 
• Liaise with the Kardinia Park Trust and Geelong Football Club to ensure operational readiness.
• Manage the casual workforce on event days, ensuring outlets are being run at an optimal level.
• Ensure all compliance requirements are adhered to regarding food safety, stock control (FIFO) in accordance with our HACCP program, maintaining impeccable food safety standards.
• Oversee outlet signage including menu boards, food display and allergen notices.
• Oversee the set-up of all food outlets prior to each event, ensuring areas are clean, equipment is functional and necessary stock movements are complete.
• Assist the Venue and Retail Beverage Manager with stock ordering, goods receiving, distribution and storage.
• Assist with workforce training that demonstrates best practise methods for the event day workforce.
• Liaise with external suppliers and contractors on an, as per required basis, for all operational issues that may arise.  
• Provide POS support including basic maintenance, troubleshooting and event day support.
• Work closely with the Staffing Coordinator to complete rosters, and to be adjusted dependent on labour forecast/budgets.
• Work in conjunction with our team of chefs, ensuring all in-house food production is completed prior to each event. 
• Complete event day administration including stock sheets and required reporting.

About You

To be successful in this role, candidates require a strong hospitality background, particularly in a venue or stadium of similar size. We are also looking for the following attributes: 

• Experience in working under pressure, thinking creatively, and innovatively, contributing to the overall success of Retail Food Operations at the venue.
• In-depth knowledge of Food Safety, effective communication with suppliers and staff, and adept management of costs are essential for success. 
• Ability to build stakeholder relationships, lead high-performing teams, and ensure top-notch customer experience. 
• Proficient in organisational and time management, along with experience in achieving event objectives and team collaboration. 

As this role relies on the delivery of AFL/AFLW, VFL and concert schedules, the successful applicant will be required to have a flexible approach to working hours. This involves working weekdays, weekends, some evenings, and public holidays. 

Why Us?

In return for your experience and can-do approach you will be recognised with an attractive remuneration package. Driven by honest values, an amazing culture, and consistent revenue growth, we aim to develop the potential of every team member. Enjoy going to work each day experiencing the sights and sounds of a large venue setting and be part of a high performing team behind some of Australia’s most talked-about events!

This is a role that provides excellent professional development and ongoing training with an established organisation.

How to Apply?

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Accepting applications for Full Time or Part Time (4-day week).