Retail Operations Consultant

Could this be one of those rare moments to do the best work of your career?

The Lottery Corporation is Australia's largest lottery company offering exciting games that deliver life-changing wins to customers and make a meaningful difference in the community.

While we're a new company, we're an experienced team. For more than a century, we've been playing our role in making a better future by delivering winning moments every day to our people, our customers, retailers, partners and our community.

Join the winning team today!

The Retail Operations Consultant is integral to the success to The Lottery Corporation's Channel team.

The role provides dedicated support to approximately 300 retail outlets, allowing these customers to focus on growing sales from The Lottery Corporation products and services, and improve the viability of their overall business.

While the role is not field-based, it provides critical support to field-based Business Development Managers as they provide insight and influence a network of franchisee retailers to improve the performance of their business.

This is a 12-month max term contract opportunity based in Brisbane.

What you'll do

• Assist Business Development Managers (BDMs) by offering actionable insights that can help influence retailer behaviour and improve their effectiveness in improving customer satisfaction and revenue.
• Provide insight and assistance to BDMs as they prepare site visit plans, helping the BDM maximise productivity from their visit.
• Provide ad hoc support to retailers who need assistance with materials or other requirements of The Lott, such as the content of a report, dashboard, or other process, to help them understand how it applies to their business.
• Regularly monitor fundamental competencies including but not limited to retailers completing training, retailer attendance at mandatory events (which may be virtual), formal record keeping of outlet standards improvement plans, and supporting individual retailers as they remedy any other non-compliance measures.
• Participating in interviews of prospective retailers and their team, using defined frameworks to assess their suitability to be a franchisee under the The Lott master brand.

What you'll bring

• Highly organised with prior experience in operations support or a similar role.
• Proficiency in compliance requirements, industry standards, and best practices within highly regulated industries, such as gambling, is highly desirable.
• Customer-focused approach, with an interest and commitment to helping franchisees build sustainable businesses.
• Effective virtual communication and interpersonal skills for building connections with franchisees, field consultants, and internal teams.

What you'll get

Not only will you receive an awesome candidate experience from our caring Talent team, the benefits of working with us are pretty good too!

The list is extensive but here are a few:

• Deliver extraordinary results while balancing work and life with our flex for great outcomes approach
• A multitude of leave types such cultural leave, volunteer leave and 18 weeks' parental leave for all new parents, regardless of gender
• We're committed to Inclusion & Diversity with a range of initiatives such as our Gender Affirmation Statement of Support
• We offer a comprehensive (and free) health and wellbeing app called to support you and your family's mental and physical health
• We're committed to your learning and development with a dedicated platform with helpful resources from leadership to technology to upskill and cross train

About The Lottery Corporation

The Lottery Corporation Limited (ASX: TLC) is Australia's leading lottery company with licences and approvals to operate in each Australian state and territory, except Western Australia.

Best known for The Lott and Keno, we're proudly one of the highest-performing lottery businesses in the world.

For more than a century, we've been supporting Australian communities through lottery taxes, donations, and partnerships. We play our role in making a better future by delivering winning moments every day to our people, our customers, retailers, partners, and our community.