AddressOur team members nourish the bodies and minds of thousands of people every day, through food and support services focused on health and wellbeing. Creating bonds and connections between people and communities across Australia, Compass Group's corporate footprint is designed for people, the planet and communities in which we work to thrive now and long into the future.
Fantastic new opportunity to join the Compass Group Australia team as a Retail Operations Lead
THE POSITION
Reporting to the National Retail Manager, we are seeking a dynamic and experienced Offshore Retail and Tavern CSOM Specialist to lead Customer Service & Operational Manager initiatives for our remote retail and tavern operations. The successful candidate will play a crucial role in overseeing CSOM projects, conducting trend analyses, and leveraging customer feedback to enhance the overall customer experience to ensure maximum profitability is achieved.
Regular Site Visits
Building relationships with onsite management and Retail & Tavern employees ensuring an alignment of the Retail Strategy at site level.
Growth on Site KPI's
Sales, average customer spend and gross profit.
Regular analysis of dashboards and sales reports.
Inventory Management & Profit Protection
Minimising shrinkage through analysis of wastage reports
Remote Retail and Tavern Focus:
Tailor CSOM strategies to the unique challenges and opportunities presented by offshore and remote retail and tavern environments.
Work closely with local teams to ensure the effective implementation of CSOM initiatives in these specific contexts.
Customer Feedback Management:
Review and analyse customer feedback from VOC and Net Promoter surveys to identify strengths, weaknesses, and opportunities.
Regularly assess customer sentiment and make data-driven recommendations for improvement.
Conduct Retail/Sales Up-skilling Training:
Deliver comprehensive retail and sales up-skilling training programs for site staff, ensuring continuous improvement in skills and knowledge.
Implement Retail Core Product Range and Supplier Planograms:
Execute the implementation of the agreed retail core product range by category, ensuring consistency, quality, and optimising product placement across all sites.
Implement agreed National Programs and Evaluate Retail Promotions:
Drive the execution of all retail promotions including new lines, measuring their effectiveness and analysing key performance indicators.
Support Site Mobilisations:
Provide assistance during site mobilisations to ensure a seamless integration of Retail Operations in new locations
THE PERSON
- Minimum 5 Years Experience: Possess at least 5 years of experience in a comparable role within a Retail organisation, with exposure to Grocery and/or Petrol & Convenience sectors.
- Willingness to Travel: Demonstrate the ability to travel, including overnight stays as required by the role.
- Remote/Offshore Mining Sector Experience (Preferred): While not mandatory, previous experience in the remote/offshore mining sector is advantageous.
- Relationship management experience with both internal and external stakeholders
- Effective Multitasking Skills: Capable of efficiently multitasking and prioritising workload in a dynamic and fast-paced environment.
This position requires a candidate with a solid background in Retail, Grocery, and/or Petrol & Convenience sectors, complemented by strong financial acumen, multitasking abilities, and a commitment to safety and hygiene standards.
THE BENEFITS
- Paid parental leave
- Multiple salary packing options to make your dollar go further
- Easy access to 100+ retail discounts
- Opportunity to grow your career and further develop your skills
