Retail Operations Manager

We are seeking an experienced retail supermarket Operations Manager to lead our team and drive operational excellence within our fleet of stores based in Brisbane’s Bayside. You’ll play a pivotal role in the continued success and growth of our supermarkets by overseeing the daily operations of our 8 stores.

About Our Group:

We are a well-established and rapidly growing business located in the bayside of Brisbane. Our ethos is to provide our community with local produce, gourmet delicacies and innovative supermarket concepts that encapsulate our ethos of Fresh. Local. Value. 
We have a growing team of over 550 and are excited about the future as we continue to evolve. We recognise the importance of retaining our staff by offering them long term career opportunities and strive to always try to promote from within our company, where possible. 

The Role:

This is a diverse role which will report directly to the General Manager and form part of the Senior Leadership team. You will be responsible for overseeing the daily operations of our supermarkets, ensuring KPI’s are being met across the business. You’ll have strong leadership skills, a passion for developing and growing people, financial acumen with the ability to manage and create budgets/expenditure, and a love for providing a true foodie experience to our customers. 

To be successful in this position you will:

• Have experience in overseeing multi-site large format supermarkets, minimum 5 years 
• Coach and lead a specialist team who are responsible for managing daily operations across our group
• Monitor, audit and develop systems and operational processes to continue to grow our business
• Manage KPI’s such as wage budgets, profitability, markdowns and shrinkage
• Provide KPI reporting and liaise regularly with the Senior Leadership team including the business owners

Your key responsibilities will be to:

• Lead, motivate and inspire the specialist team, Store Managers and Department Managers to achieve performance goals
• Manage KPI’s, think strategically and analyse sales/performance data to identify opportunities for improvement to sales and profitability
• Foster a high-performance culture through continuous improvement and innovation
• Build and maintain strong relationships with suppliers and relevant government bodies
• Implement and ensure stores and team members adhere to company policies, procedures and regulatory requirements
• Provide training and development opportunities to the specialist team and Store/Department Managers
• Manage and develop performance of direct reports

Skills the successful applicant will have:

• Strong and effective leadership skills; the ability to support, motivate, effectively manage and communicate with individuals from diverse backgrounds
• Advanced analytical skills with the ability to use your findings to implement beneficial solutions
• Exceptional problem-solving and decision-making abilities
• Confidence with a large stock operation and inventory management
• Proactive attitude with the ability to react and adapt quickly in a fast-paced retail environment
• Strong administration and financial analysis ability
• Excellent communication, organisational and interpersonal skills with a warm and respectful approach

If you are a results-driven, strategic thinker with a passion for retail and a track record of operational success then we’d like to hear from you! Please submit your resume and cover letter so you can become an integral part of a highly successful and growing family owned and operated business.

Only successful applicants will be contacted to arrange an interview, we thank you for your time in applying.