AddressTalenza is seeking a Customer Support Coordinator for a 12-month FTC.
As a Customer Support Coordinator, your primary responsibility is to provide exceptional support to both Shoppers and Retailers. You will engage directly with stakeholders, internal teams, external suppliers, and the Customer Service teams.
Key Responsibilities:
- Manage the resolution of escalated Shopper and Retailer support issues, identifying root causes and ensuring timely resolution.
- Implement solutions for issues across Online shopping platforms.
- Foster positive working relationships with state operations teams, retailers, suppliers, and vendors.
- Handle complaints efficiently, offering appropriate solutions within SLAs and ensuring follow-up for resolution.
- Compile service and satisfaction reports as needed.
- Generate new leads through retailer contact programs.
- Manage the operational aspects of Retailer and Shopper fees, payments, and refunds processes.
- Provide training to the Customer Service Teams
Requirements:
- Minimum 3 years of experience in a customer-focused role within Retail or FMCG.
- Strong experience working with diverse stakeholders, including B2B and B2C customers.
- Minimum 2 years of experience in a customer service environment.
- Bachelor’s Degree, preferably in business management or marketing-related discipline.
Details:
- Salary: $80k to $90k Including Super
- Length: 12-month FTC (Maternity leave cover)
- Location: North Sydney
- Work enviroment: Hybrid
If you have the required experience, please APPLY NOW!
