It Support Technician - Western Sydney - Enterprise Retail

IT Support Technician – Western Sydney

Contract: 3 months (likely extensions to follow), start ASAP, $600 - $640 inc. super, p/d.

The position:
 
Provide front line IT support to an enterprise level distribution centre based in Minchinbury.

Outline of duties and responsibilities:
  
End User Support:

• User Account creation/ troubleshooting
• Troubleshoot application access issues
• Troubleshoot Windows 10 issues 

PC, Laptop, Chromebook, Mobile phones:

• Physical support of the device including patch deployment, connectivity
• SOE Build for DC office user device
• Installation new PCs and Laptops including applications
• Onboarding of users

Network Devices

• Support of Warehouse scanners, printers and special tablets (Windows 10)

Telephony Support

• Moves/adds/changes
• Handset programming (both VOIP and DECT)  

Hangout Room / Meeting room maintenance

• Manage Google Hangout meet room devices
• Assist users with meeting room I.T. device setup

ITSM System

• Ability to use the Incident/Problem application to allocate and update incident tick assignments (ServiceNow)  

The ideal candidate’s capabilities include:

• Microsoft Windows 10 administration and basic network support certification
• Minimum of 3 to 5 years solid experience working face to face with users
• Self motivated customer friendly attitude  

Employer Benefits: 

• An attractive remuneration day rate contract is up for grabs
• The opportunity to collaborate with some of the brightest and best minds in Australia
• Training and Education - The opportunity to be innovative leveraging great partnerships with Google, Microsoft and others   

If this role is of interest, please contact Jon at ********@attributegroup.com.au for more information.