Retention Specialist

Company description:Zurich is a leading multi-line insurer that serves its customers in global and local markets. With about 55,000 employees, it provides a wide range of property and casualty, life insurance products and services in more than 215 countries and territories. Zurich's customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.Job description: A new adventure awaits… At Zurich we're on a journey, even though we are 150 years young, we are lighting the way to a brighter future. A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet. This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet, read on! Let's create a brighter future together, let's make a difference Work is something you do, not only somewhere you go. The way we work continues to evolve and at Zurich we are committed to creating ways of working that ensure you are helping to create a brighter future. A great opportunity exists to join Zurich's Life Insurance Customer Care team as a Retention Specialist. In this role, you will be responsible for the delivery of exceptional customer service to deepen customer loyalty and advocacy to retain customers. You will manage inbound and outbound customer interactions through telephone and email channels, to assist customers with maintaining their insurance cover. The role will see you execute agreed strategies to maintain and improve customer retention across multiple interactions including cancellations, cover reductions and financial hardship. In addition, you will also provide support to our vulnerable customers. If you thrive in providing excellent customer service and have a desire to grow your career in Insurance, this will be the ideal role. Important to your success - let's grow together Strong customer service experience Ability to understand and exceed customer needs Good problem-solving skills and a solution focused mindset High level of accuracy & attention to detail Excellent written and verbal communication skills Ability to work in an agile environment. Belong. Zurich is here to support you There are many reasons why Zurich is the right choice for you, but here are just a few - grow, and thrive in your career (we support and encourage it); work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role; access programs to stay healthy and feel healthier; Flexwork@Zurich; become an activist in your community with the support of Z Zurich Foundation; award winning training programs; state-of-the-art Green Star rated office in North Sydney; we plant a tree for every new employee - one of many local initiatives driving our contribution to ambitious global sustainability targets. We could go on, but the main point is that Zurich is a place that you can truly belong and thrive! Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to let us know at the time of your application. So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today!