AddressAs a Retirement Community Manager, you will oversee the day-to-day operations and performance for the community of the Retirement Village.
You will support Residents to live independently in a safe and friendly environment. Using a consultative approach, you will build an inclusive and dynamic community that addresses the needs and concerns of all Residents.
- Permanent - Full Time, 38 hours per week position – enjoy the stability
- Your contribution counts – focused initiatives to reward and recognise our teams
- Salary packaging – increased take home pay through salary packaging including novated leasing options
- Birthday leave – take time to celebrate with your friends and family
Your Contribution
- Provide an exceptional resident experience -through the provision of effective sales, entry processes, and smooth transition of Residents into their new home;
- Maintain effective community management through regular communication of updates, standards of behaviour, documentation, and feedback processes;
- Engage the Retirement Community through effective working relationships with Resident Committees, Residents, their families, and community and service providers;
- Ensure engagement and wellbeing of Residents—through the effective operation of Resident services and community partnerships;
- Ensure effective financial performance and budgetary processes across the site;
- Maintain exceptional operational standards across the site and ensure that preventative maintenance, landscaping, business development, and operational improvement measures are prioritised;
- Support the effective governance, compliance, and safety of the Retirement Community site;
- Develop a consistent culture across the community through your leadership and contribution
The Essentials
- Previous experience leading premium village management, property management, or hospitality management services and hold a real estate agent license;
- Relevant qualifications in a discipline such as management, business, hospitality, or property management;
- A track record of delivering efficient operational management and/or cultivating engaged communities;
- Excellent interpersonal and negotiation skills.
- Dedication to learning and complying with the specific Retirement Village Act and other associated legislation;
- Dedication to understanding the indicators of each resident’s health and wellbeing;
- A desire to facilitate a sense of belonging, purpose, and engagement for retirement communities;
- Computer skills and systems aptitude;
- Excellent written communication skills.
About Us
Fresh Hope Communities exists to create spaces that cultivate belonging and places that feel like home.
For almost 90 years, we have been providing quality support and lifestyle choices across retirement, residential and respite settings, as well as conference and outdoor adventure experiences for school and community groups. We have over 900 staff and together we service residents and customers across NSW.
We are an Equal Opportunity employer and we value inclusion and diversity.
For more about us visit our website https://www.freshhope.org.au
We’d love to hear from you!
Please submit your cover letter and resume via the quick “Apply” link before 21 June 2024.
To get in touch with us email ***********@freshhope.org.au with queries or to obtain a copy of the position description.
We’ll be in touch as soon as we can, don’t wait until closing dates to press submit!
