Retirement Village Manager

Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more.
Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine retirement living for senior Australians.

The Opportunity

Botanic Gardens Retirement Living is a close-knit retirement living community set on landscaped native gardens and neighbouring the Royal Botanic Gardens Cranbourne. Reporting to the Regional Operations Manager, you'll be responsible for the day-to-day operations and leadership to create a happy, welcoming and safe environment for residents and staff. Working in an established community, you will lead from the front in creating a culture of customer service. You'll have an enthusiastic and customer-centric approach to service, coupled with financial acumen and management skills. However, your customer service and engagement skills are where you really excel. You are a team builder who can develop mutually beneficial relationships with residents to promote Botanic Gardens Retirement Living. If you have a management background in Hotel, Tourism, Retirement Living or similar - this is a perfect opportunity for you!

This is a permanent full-time opportunity working Monday-Friday.

What we offer:

• Paid Parental Leave and Purchased Annual Leave options
• Two (2) additional 'All About Me' leave days per calendar year
• Annual salary reviews and annual bonus incentive scheme
• Employee Referral Program
• Discounts to Health Insurance and Retail & Leisure partner providers
• Opportunities for further career progression
• Opportunity to take part in Aveo Learning & Development courses to develop your professional skills

You will:

• Manage all daily operations of village services including safety, security, maintenance, compliance and events
• Create a vibrant and inclusive culture throughout the community that is built on communication, professionalism and inclusion
• Create and implement village financial budgets and be responsible for all financial performance of the village
• Ensure correct implementation and ongoing compliance with all policies and procedures (including ensuring correct administrative processes are in place and followed)
• Enable residents to maintain their optimum degree of independence and build inter-personal relations with residents and resident committee members
• Manage a small team of staff including hiring, inductions, rostering, ongoing training & development and performance management
• Act in accordance with all relevant external legislation & internal policies and procedures

What you'll bring:

• Prior experience in a front-line customer-facing management role (e.g. Retirement Living, Hospitality, Hotel/Tourism or Facilities Management etc.)
• Highly developed interpersonal skills where you pride yourself on communication, empathy and negotiation skills
• Demonstrated experience in building customer engagement and satisfaction
• Budget development and management skills
• Thorough knowledge of Microsoft Office (Word, Outlook, Teams, Excel and PowerPoint)
• A self-motivated attitude with a collaborative approach to lead your team to deliver strong customer satisfaction results
• Tertiary qualification in business or related discipline (desirable, not essential)
• Current Police Check certificate and minimum two (2) COVID-19 vaccinations (required)

Who we are:
As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by Brookfield Asset Management, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver seamless experience for our 12,000 residents across 90+ diverse communities nationwide. We're a dedicated group of over 1900 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.

What's next
Apply now and take to first step in Bringing your Passion to life! We are ready to welcome you.

Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation.We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are.