Return to Work Officer

As a Return to Work Officer (RTWO) you are a key support into the Return to Work Specialist (RTWS) space whilst also developing skills, knowledge, and experience in managing face to face interactions with workers, employers and providers.  This role is a stepping stone towards the RTWS role, and manages a portfolio comprised of both Corporate and Commercial medical expense claims. 

• With the support of your Team Manager, Capability Manager(s), and Return to Work Specialists progress through a 6-month competency framework aimed at bolstering technical, process, and interpersonal skills that support progression into a Return to Work Specialist role;
• Accurately self-reflect on your progression through the competency framework and take up self-learning opportunities, or seek support where appropriate;
• Manage a portfolio of both Corporate and Commercial medical expense claims ensuring appropriate risk assessments are carried out. Escalate claims to a Return to Work Specialist if required within agreed timeframes;

• Provide effective and efficient claims administration to ensure that injured workers receive fair and accurate compensation in accordance with relevant legislation;
• Provide high quality customer service to internal and external stakeholders, educating and informing stakeholders on the Return to Work process, legislative requirements and premium impact;
• In liaison with internal stakeholders once the claim reaches medical entitlements, act as the key decision maker for all claims allocated;
• Facilitate and monitor cost management strategies on claims, ensuring cost effectiveness for the purpose of sustainability of the scheme;
• Maintain accurate and detailed documentation within the appropriate system at all times;
• Assist employers and workers with completing any documentation needed, educating employers and workers in completing any workers compensation documentation as required, ensuring technical elements of the act are explained in a language that the worker and employer can understand;

We’re interested in hearing from people who possess:

• Recent work experience within a customer service-based role
• Strong administration experience
• Excellent communication and interpersonal skills as well as a team player attitude
• Exceptional time management and organisation skills
• Experience working within a dynamic fast paced environment
• Previous claims management experience will be an advantage in this role as well as experience within the fields of Psychology, Allied Health or Law

If this sounds interesting to you – we want to connect!

If you think you can make a positive difference to our business please apply – we want to hear from you today!!