Returns & Claims Officer

The Harvey Norman Commercial Team is seeking a Returns & Claims Officer to join their team located in Laverton North!

• Discover a great place to work at Harvey Norman!
• Paths for career development & progression
• Immediate Start!

Your key duties will include but not limited to:

• Make assessment of customer product returns and apply relevant credits.
• Communicating return status to end customer where required.
• Answering internal and external queries regarding returns to assist our end customer.
• Assisting and responding to any return disputes.
• Liaising with customers regarding product Returns & maintaining relationships.
• Liaising with key suppliers & maintaining relationships.
• Update and maintain Excel and Google Sheets returns spreadsheets.
• Raise and process supplier credit claims as required for stock returned to the warehouse or excess stock no longer required.
• Maintain Excess Stock spreadsheet and manage its integrity.
• Keeping relevant departments informed of return and claim metrics.
• Participate in stocktake twice yearly
• Any other duties that may be required from time to time to fulfil your role

The ideal candidate for this role will have/be:

• Sound problem solving skills
• Excellent communication skills
• A great multi-tasker
• The ability to effectively communicate with customers, suppliers & internal staff
• A great team player
• A high attention to detail and the ability to work at a fast pace.
• High learning agility and ability to work autonomously

If this role exhilarates your passion for a new opportunity, then please submit your application for consideration.