Revenue Clerk

Position: Revenue Clerk
Start: ASAP
Duration: 3 months with possible extension
Salary: $34.40 per hour plus superannuation
Location: Gladesville, Sydney NSW
  
Overview

Seeking experienced, resilient and empathetic Call Centre Operator to work within a busy emergency services call centre responding to customer enquiries.  Immediate start at $34.40 p/h in Gladesville, Sydney.
  
Primary purpose of the role

Play a key role in an emergency service providing excellent customer service to the members of public for charges relating to transportation services provided.  This is a busy call centre role which supports ensuring our client can meets its obligation in the management of revenue collection process.
The position will be required to respond to a variety of customer enquiries via phone, email or through written correspondence, providing exceptional customer service ensuring that the experience is a smooth and as efficient as possible to help support members of the public during which for some is a difficult time.
  
Key accountabilities/responsibilities

• Demonstrated commitment in providing a high level of customer service and the ability to deal with stressful and emotional situations, whilst being highly motivated and enthusiastic.
• Data Entry Skills – input data into Patient Health Care Records System with a high level of sustained accuracy and in a timely manner.
• Capability to use a wide range of computer hardware, software and electronic systems.
• Requirement for basic to immediate Microsoft Excel Skills.
• Self-driven, adaptable, resilient and be able to use initiative to make sound decisions.
• First point of contact for customer fees and charges.
• Assist in managing the revenue collection process including non-patient billing according to client policies and procedures.
• Provide administrative and clerical support and maintain records as per policy directives.
• Prepare timely and accurate reports.
• Contribute to the development, improvement and implementation of new processes and systems related to customer service.
• Contribute positively and be actively engaged in the development of team building and culture improvement exercises within Revenue Operations.
• Call centre experience preferred however on the job training will be provided.

 Key Challenges

• Remain calm whilst responding to calls and reports, ensuring that vital information is captured and recorded accurately in order to resolve the problems efficiently.
• Develop and maintain knowledge and understanding of relevant policies and procedures to support efficient service delivery, record keeping and supporting a culture of safety in the workplace.
• Remain calm under challenging situations in an environment where customer expectations are changing rapidly.

Essential Criteria

Appointments are subject to the following checks/ clearances:

• Reference checks
• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
• Rights to Work in Australia
• All candidates are required to be fully COVID-19 vaccinated to apply for this role.

When applying for this role, please include a Word version of your resume (not PDF).  Please note that only Australian based applicants will be considered for this role.By applying for this position, you give MBC Recruitment the sole Right to Represent you for the position of Job Ref 519928 – Revenue Clerk.  Your details may be provided to the Client to progress your application.
  
Apply Now!
Job Code: 519928
Recruitment – Gladesville, Sydney, NSW
#recruitment
Additional information

• Busy call centre emergency services environment
• Use your empathy and desire to assist others in challening situations
• Great inner city location