Revenue Officer

An AO4 Revenue Officer vacancy is available in the Client Operations team of the Queensland Revenue Office in Maroochydore. Working in a call centre environment, you will be responsible for receiving a high volume of calls relating to state taxes and grants, including duties, payroll tax and land tax.
We are looking for people to join us in creating a constructive workplace environment that leads to a better experience for our clients and stakeholders and delivering exceptional services to Queensland.

In the role of Revenue Officer, you will be interpreting and providing information and assistance on revenue, taxation, debt, fines and legislative matters in a client centered environment.

Your key responsibilities will include:
• Providing timely, helpful and supportive client services (both internal and external) while adhering to the Client Charter and other relevant client engagement standards.
• Providing accurate and consistent information, and/or education assistance, through various channels to clients or their representatives.
• Analysing, interpreting and applying relevant legislation, information and data, exercising sound judgement to make effective decisions, assessments and/or recommendations.
• Ensuring your work complies with established guidelines, procedures and record keeping standards.
• Actively contributing to the achievement of agreed team performance standards.
• Working collaboratively to identify and promote improvements which enhance client experiences and organisational outcomes.
• Navigate computer systems efficiently and effectively to maximise efficiencies and improve client services.
• Respond to technical enquiries and escalations where necessary.
• Manage client relationships and negotiate effectively to achieve outcomes.
• Coach team members to build a skilled, resilient, flexible and constructive workplace environment.

To be successful in this role, you will need to demonstrate:
• High level interpersonal skills and strong client focus.
• Ability to build working knowledge of the legislative environment.
• Experience in contributing towards team outcomes.

We support a thriving and future-focused workforce which offers flexible working practices (e.g., working from home) to ensure suitable and tailored work/life balance whilst meeting organisational, community and government needs.

Joining QRO you will have opportunities for continued learning, growth and career development. To find out more about working for QRO please see attached candidate information pack.

Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process. The methods used in the recruitment for a role may vary, but the sorts of processes used may include: application form, resume and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview.

We welcome applicants to share with the contact officer any health condition, impairment, and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.

If you are interested in this role - click “Apply” to be redirected to the full advertisement, including role description and contact details.

Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles

Job Ad Reference: QLD/544049/24

Closing Date: Friday, 23 February 2024