AddressAbout Simply Helping
Simply Helping Gippsland South & West is a provider of in-home supports with the purpose of adding value, meaning and dignity to the lives of service users and supporting their independence.
Simply Helping commits to the following principles and requires its employees to match that commitment and act appropriately in reporting and addressing any concerns: -
- Zero tolerance of racism
- Zero tolerance of abuse towards the elderly or persons with disability
- The Victorian Child Safe Standards
- Respecting and valuing First Nations children
Simply Helping is an equal opportunity employer. We encourage applications from people who identify as First Nations, from persons with disability, and from those with diverse cultural and gender identifications.
Purpose of Position
To consistently arrange shifts of suitably-qualified and experienced support workers, appropriately matched to service user needs and preferences, in a reliable and timely manner.
To maintain a reputation for professionalism and quality supports, by cultivating positive working relationships, through clear and prompt communication, with service users, brokers, and all Simply Helping staff.
Key Responsibilities
General
- Drive the provision of exemplary customer service in relation to all provided supports, with clear and courteous communication via, phone, email, and any other media.
- Provide support, training, and assistance to the Rostering Team in carrying out routine and ad hoc duties, including the after-hours service.
- Act as first point of escalation for the Rostering Team.
- Allocate and monitor duties and tasks for the Rostering Team.
- Know and understand all relevant policies and processes and assist the Rostering Manager in the development, implementation and refinement of processes related to rostering.
Maintaining Rosters and Schedules
- Ensure prompt, correct and accurate scheduling of support worker shifts in accordance with service requests in alignment with care delivery plans, support worker training/experience requirements, funding requirements and service user alerts.
- Maintain an effective roster for all rostering staff (including after-hours) which is fair and equitable. Participate in some after-hours duties where necessary.
- Allocate tasks to staff and ensure timely and quality outcomes.
Service User and Staff Issues
- Problem-solve to promptly and effectively resolve any low-level issues and grievances which may arise. Maintain associated records.
- Work alongside the Continuous Improvement Officer and the HR Team (where required) to manage feedback, complaints, grievances, and incident reports in relation to supports provided.
Other Administrative Routines
- As required and directed by upper-level management.
Skills / Attributes
- Ability to develop and maintain a positive and productive team culture.
- Excellent verbal and written communication with the ability to develop report with colleagues, service users and other stakeholders.
- Strong workload management ability in a fast-paced environment.
- Highly developed administrative skills and attention to detail.
- Problem-solving and delegation skills.
- Proficiency in MS Office.
- Strong ethical standards and personal integrity.
Qualifications, Experience and Knowledge
Required
- Minimum of 2 years experience in rostering or relevant leadership experience.
- Minimum Certificate 3 in Community Services or similar qualification.
Desirable
- Sound understanding of government-funded supports (NDIS, TAC, HCP).
- Good understanding of the SCHADS award.
- Experience with CareLink Plus.
To apply online, please click on the appropriate link below.
