AddressWe are Woolworths Group
Woolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce & B2B businesses, Woolworths Group is Australia and New Zealand’s largest retailer. A top 10 company on the Australian Securities Exchange (ASX), Woolworths Group employs more than 180,000 team members and serves more than 20 million customers a week.
In 2019, Woolworths Group established Australian Grocery Wholesalers (AGW) to act as a standalone domestic wholesale business supporting primarily our partnerships with Wholesale customers such as Ampol and Foodbank. As the business evolved, the scope was expanded to include remote indigenous communities, charity partners and in early 2021. The business is now focused on further growth opportunities across different market segments.
What you’ll do
We require a customer-centric person with high level attention to detail to provide our customers with exceptional service. This will include triaging customer inquiries and proactively managing our customers account to ensure we deliver on our promises. Key tasks would include managing our customer master data, order management and claims administration. They will work closely with an AGW Key Account Manager to exceed customer expectations and assist in driving sales opportunities.
- General range review administration by customer group (creation, maintenance and discontinuation)
- Manage exclusive customer articles (creation, maintenance and discontinuation)
- Maintain and load master data in SAP (product ranging & pricing)
- Assistance in arranging Customer, and/or supplier meetings
- Manage the customer sales support email inbox and 1300 number across a span of hours from 7am to 7pm Mon to Fri
- Take responsibility for total execution in resolving customer queries and ordering needs (ownership of the end-to-end customer experience)
What you’ll bring
- Intermediate skills in MS Excel/Word and Google functions
- Experience using SAP
- Previous experience in an Administration Role or Customer Service / Buying environment with strong customer communication skills (written, verbal)
- Demonstrated ability to work to deadlines with tight time constraints
What you’ll experience
We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team!
Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
High impact role supporting our teams who enrich our communities.
A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.
A progressive and competitive leave policy that gives you more space for what matters to you.
Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
You can learn more about working with us on LinkedIn or via www.wowcareers.com.au. #LI #work180.
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.
