Sales Admin & Support

About us

Advance Design Group provides uniform and workwear solutions for organisations in the health, aged care and hospitality industries as well as the corporate sector. We have 3 business channels - Uniformity, The Scrub Store and Scrubs Brands Australia. Our amazing sales team help customers design workwear solutions for their employees which our production team embroider and pack, ready for our sales support team to process, invoice and dispatch to customers around Australia and New Zealand. We are a small family business, successfully operating for over 50 years, which means that every role is important and we work closely as a team.

Qualifications & experience

• 3+ years experience working in an office environment or completion of Certificate III in Business Administration
• Previous experience with data entry or copy typing - 40 wpm, 90% accuracy
• Eye for detail with ABOVE AVERAGE spelling, grammar and maths skills
• ADVANCED skills in Microsoft Word and Excel, SUPERIOR skills using the internet and email
• Demonstrated high-level organisation skills and problem-solving ability
• Ability to cope with the pressure of meeting deadlines and working in a fast-paced environment, handling multiple tasks at the same time
• Like to work autonomously AND as part of a team. Willing to help team members in different departments and stay back if necessary to get the job done.

Tasks & responsibilities

• General sales & customer admin and support duties - requires a bubbly happy and friendly person with a "Can and Will Do" attitude
• First point of contact for customers (phone, email and website)
• Data entry for customer orders into custom software programs as well as Shopify and Hubspot
• Invoicing and dispatch of customer orders, including lifting boxes of garments
• Processing customer enquiries, exchanges and returns and finding solutions that work for both the customer and the business

Benefits

• Enjoy both routine and variety every single day.
• Work in a small family-friendly team environment where your voice and opinion count.
• Use your exceptional organisation skills to get the work done, enjoy a laugh, get paid, go home and enjoy time with your family and forget about work until the next day.
• Opportunity to learn and progress in the company, if you want (no pressure). We like to promote from within.
• The factory and office have easy, free parking and the latest technology.