Address
Form of workGreat opportunity - a traineeship to start your administration/support officer career
Core Role Value – Serve and KeepThis position is required to provide the highest quality, professional customer service to both Customers and Partners by being part of the company’s first phone contact.
This position also requires that tasks associated with incoming and outgoing calls, emails, web orders, and debt recovery are processed, and that calls/tasks are done to the highest level of service working with other Sales Support team.
Duties Related to this Position.
- Use Web applications to manage all Customer orders as well as Customer details and Customer order specific requirements and to track comments.
- Conduct track and trace and recall requests on parcels.
- Collect payments for Customers and Partners over the phone.
- Perform our daily debt recovery methods as assigned by Financial Controller.
- Answer simple product knowledge questions and research answers where possible.
- Upsell where possible by talking to Customers about Healthy Starts, additional products, events.
- Promote the Virtual Office to Partners to place orders and to update Customer details.
- Promote the Customer Portal to Customers and Partners to update and maintain their own personal orders.
- Attend and participate in JPCA team training as directed by the Sales Support Manager, Financial Controller, and/or CEO (where applicable).
Job Specific KPI’s
- Prompt professional and courteous service is provided to all customers and Partners and a positive attitude with appropriate communication is maintained on calls, with extremely difficult customers referred to your team leader if necessary.
- Following our Core Role Value of Serve & Keep.
- Help create and maintain an inclusive culture within the team/s for existing and new members.
- Call outs to Customers or Partners as required.
- Reporting to Financial Controller of daily debt recovery amounts.
- Always offering a delay over a cancellation both via phone and email.
- Maintaining throughout the day replies to all 3 shared email inboxes to ensure a high level of service is offered by our
- office each day.
- Voicemails are attended to daily – each partner or customer that leaves a message receives a call back the same day – weekends and public holiday are tended to on the first business day available thereafter.
