Sales Associate

Vacheron Constantin

To provide the highest levels of quality, design and craftsmanship.

Founded in 1755, Vacheron Constantin is the world’s oldest watch Manufacture in continuous production for over 260 years, faithfully perpetuating a proud heritage of watchmaking excellence and stylistic sophistication through generations of master artisans.

MAIN PURPOSE To develop sales through the delivery of high levels of customer service and engagement to each clientele with respect to the Maison’s spirit and heritage.

KEY RESPONSIBILITIES Sales

• Developing strong sales turnover for the Boutique in accordance with the store strategy:
• Meeting the turnover targets set by the Boutique Manager
• Respecting discount policy
• Achieve Key performance indicators defined by the Boutique Manager

  Client Management Satisfying customers:

• Welcome & handle the clients in the respect of the Maison’s standards (In the Boutique, on the phone or by mail or during events)
• Adapt its style to each client need in order to offer the appropriated service
• Advise, convince & ensure that each sales is handled accordingly

  Building a long term relationship with the client:

• Ensure the prospection and the follow-up of new clients (local and international)
• Enrich the client database using the welcome cards for client and prospect 
• Be force of proposal to develop client actions (phone, mailing, etc.)

  Customer Service SAV:

• Take care of each case according the Maison’s standards
• Follow up on each case and communicate to the Boutique Manager each problem

Product/ Merchandise/Inventory Management Participate to the good management of the stock 

• Reception & transfer 
• Take part on inventory management / stocktake
• Check that all products are correctly handled & priced
• Look after the level of stocks of the accessories (catalogues, gifts, boxes, etc.)
• Look after the merchandising (products are correctly emphasized according to the Boutique priorities, cleanliness, prices, etc.)

Others

• Respectful of all guidelines required by brand in terms of grooming, CRM, VM, media, etc.
• Respectful of all procedures issued by the group in terms of sales, discount, SAV, exchange, etc.
• Participate actively to Boutique meeting organized by the Boutique Manager (provide feed-back, propose new ideas / actions)
• Participate to the training given and consult all documents at disposal allowing a better understanding of the brand, products and new collections
• Remain informed on the business through magazines and regular boutique checks of the competitors

  Requirements:

• At least 2-3 years’ in Retail Sales, preferably in a luxury environment
• Strong Passion for our products and Maison
• Possess strong communication and interpersonal skills
• Strong in English. 
• Pleasant Disposition
• Good Team Player
• Performs well under pressure and can multi-task

• ↗️ Outbound Prospecting
  

  Generate new sales opportunities and move them through the funnel by drafting outreach messages and sequences, and identifying the needs of customers

• 💼 Sales Pipeline Management
  

  Efficiently navigate the CRM and other operational tools to create, update, retrieve, and understand information about accounts and opportunities

• 🔋 Sales Team Enablement
  

  Identify opportunities to enhance processes and resources that enable team performance and time spent with prospects or customers

• 📊 Results orientation
  

  Focuses on outcomes and the steps it takes to achieve them

• 💭 Critical thinking
  

  Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight

• 💡 Problem solving
  

  Identifies problems and develops logical solutions that address the problems