Address
Form of workRole purpose To offer exceptional customer service whilst maximising all initial sales opportunities and all future online sales. Key accountabilities
- Deliver excellence in customer service
- Follow the sales process in order to maximise sales and promote to all customers our online products range for all transactions- Travel Money card, Online Sales etc
- Embrace the Digital mindset-SocialMedia- google reviews/facebook/Instagram.
- Understand features and benefits of all Travelex product lines
- Use every opportunity to upsell and cross-sell
- Recognise the warning signs of questionable transactions and mitigate possible effects of the sale
- Adhere to promotional marketing offers
- Manage till stocks
- Achieve individual KPIs / targets
- Fully investigate overs and shorts (differences) and report
- Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements
- Ensure compliance to legal and corporate requirements
- Maintain high standards of housekeeping and presentation of stores
- Contribute to the success of the team
- Complete training within required timelines• …
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