Sales & Customer Service Representative - Wattle Grove

About us
Qube is Australia's largest integrated provider of import and export logistics services with a market capitalisation of around $5 billion as at 30 June 2023. We operate in over 180 locations across Australia, New Zealand and South East Asia with a workforce of more than 10,000 employees.
Our purpose is to help our customers, communities, industries and people to Thrive through a relentless focus on our five priorities - Safety, Wellbeing, Planet, Opportunity and Performance. Our business is comprised of two core divisions: the Operating Division, and Qube's 50 per cent interest in Patrick Terminals, Australia's leading container terminal operator. The Operating Division comprises two business units: Qube Logistics and Infrastructure and Qube Ports and Bulk.
About the role
Position: Sales & Customer Service Representative
Location: Wattle Grove
Status: Full Time
Duties

• Accounts payable and receivable
• Invoicing
• Effectively respond to all customer enquiries/issues directed to the bookings area via phone/email
• Support Customer Transactions: Assist with quotes, order processing, and coordinating logistics, ensuring a smooth customer journey
• Facilitate Solutions: Collaborate with experienced team members to provide custom solutions that meet our customers' requirements
• Problem solve using own initiative, keeping Qube customers and major clients updated with progress
• Data management
• Working as a team and communicate effectively across all sections of the business
• Work within Chain of Responsibility (CoR) obligations in all areas of role
• Demonstrate inclusive behaviour and show respect for diverse backgrounds, experiences, and perspectives

About You

• Sound computer knowledge and able to pick up new computer systems quickly
• Great interpersonal and communication skills
• Exceptional telephone and email etiquette
• Reliable, team player, with a can-do attitude
• Strong data entry and accuracy
• Outstanding attention to detail, time management, and organisation skills
• Focused and compliant with all safe work practices
• Customer Service experience with client focus
• Solid experience within a fast-paced and demanding role
• Prior experience with logistics environment
• Microsoft Word, Microsoft Excel, Microsoft PowerPoint skills preferred
• Data Entry and Digital Calendars skills preferred

Benefits

• Up to 50% off gyms, studios, active wear, healthy meals, supplements, recovery and more through the Qube Fit program.
• Discounted health insurance
• Special paid leave to participate in volunteering activities
• Unlimited access to employee assistance program delivered through Benestar
• Generous paid parental leave for eligible employees
• Ongoing learning, development, and training opportunities for employees

Qube recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from people of all genders, ages and backgrounds. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected on their unique strengths and characteristics.
If you want to invest in your future apply now and we will help you reach your full potential.
Advertised: 13 Mar 2024 W. Australia Standard Time
Applications close: 27 Mar 2024 W. Australia Standard Time