Sales : Heating/Fireplace's

Subiaco Restoration(Osborne Park)

is a well established supplier & retailer of building products including timber,  gas & wood heaters and hardware products to both the trade & retail markets.

Position Purpose:

Actively promote and facilitate the sale of heating products to customers, ensuring excellent customer service and experience

Responsibilities - Sales & Customer Service:

• Promote and facilitate sales of Company heating products to prospective and existing customers.
• Provide product demonstrations.
• Establish and maintain positive business and customer relationships.
• Provide a high level of customer service and provide a positive customer experience.
• Respond to customer enquiries via phone and email.
• Maintain a current knowledge of heating products and attend product training as required.
• Ensure the showroom is presentable and clean.
• Respond to customer complaints, facilitate positive resolutions to complaints and escalate as required.
• Understand the specific needs of customers to ensure tailored product solutions.
• Strive toward meeting monthly sales targets.
• Assist customers with the loading of goods and coordinate delivery of goods where required.
• Assist in the opening and closing of the showroom as required.

Position Requirements:

• Customer Service – strong customer service skills, ability to understand customer needs and translate into sales.
• Teamwork & Collaboration – ability to work cohesively in a team and collaborate with others.
• Autonomy & Initiative – ability to work autonomously, show initiative and make sound judgements.
• Communication – strong communication and listening skills, written and verbal.
• Organisation – ability to prioritise task and manage time efficiently. 

Skills and Experience:

• Demonstrated experience in sales/customer service roles desirable but not essential. 
• Basic understanding of MYOB.
• General understanding of the Microsoft Office Suite