Sales Order Processing Manager

Summary Salary: Competitive Team: Supply Chain and Logistics Location: Australia - Sydney Barangaroo Office
About Us
Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We're growing fast and our ambition is huge - more categories, more locations and more people.
About the Role
As the Sales Order Processing Manager, you will manage the Sales & Operations team to govern all aspects of Sales and Operation in the relevant areas and systems. Reporting directly into the Head of Supply Chain, you will manage the timely and accurate processing of retailer Sales Orders, invoicing, deliveries and retailer returns and along with maintaining a high performing team that delivers excellent customer service in relation to retailer inquiries and orders.
This position will allow for you to make an impact like never before. Our iconic brand will provide an incredible platform for your success and our dynamic, ownership-driven culture will help bring the best out of you, every day.
Main responsibilities include but not limited to:-
Work in multi-functional teams as the leader of the SOP function
Deal and respond to queries/issues and providing appropriate support mechanisms to ensure a robust and compliant system performance
Provide technical expertise and, where required, leadership to the business on projects/initiatives involving assessment, design, development, and implementation of SOP systems
Always take a best practice approach to SOP processes whilst remaining audit compliant
Take responsibility for approval of system documentation, including testing; ensuring this complies with regulatory requirements
Liaise with Supply Chain for ongoing issues with live operations
Liaise with other departments of the ANZ market to ensure an optimised, effective, and efficient SOP operation
Oversee implementation of any global change requests arising from deployments or support
Lead a team of order-processing for B2B and B2C Sales Orders, including EDI, bulk orders, store staff sales and internal customers (e.g. Marketing) and assist with training new staff
Manage retailer inquiries relating to placement of orders, confirmation of orders, delivery, promotions, product and other related matters
Manage the processing of stock returns from retailers
Always act in the best interests of Dyson and ensure that issues are dealt with and resolved quickly, escalated where necessary
Balance the team work load through the week to ensure all team members have equal work load and variety
Identifying efficiencies and improvements to improve the service levels and effectiveness of the sales support function
Up selling of products to retailers when required
Liaise with sales and manage retailers when orders exceed the credit limit
Lead the investigation and process claims for late delivery, damage and losses by couriers
Manage, develop and provide clear reporting on Sales, Returns and other activities
About You
To be successful in this role, you will have exceptional leadership, prioritisation, analytical and customer service skills. You are a team player who enjoys working in a fast paced environment and has the ability to work closely with sales team members with end to end responsibility.
Previous skills & experience:-
Experience of SAP Sales Order Processing is a must, Discrepancy Processing, Pricing, Billing and EDI solutions
Exceptional leadership, prioritisation, analytical and customer service skills
ERP system: SAP/S4 Hana (Required)
SAP BusinessObjects Business Intelligence (Preferred)
Excel, VBA and PowerPoint (Required)
Microsoft Visualisation Power BI (Preferred)
Benefits
At Dyson, our people are at the heart of everything we do. We value you bringing your whole self to work - your authentic you. We believe that diversity and an inclusive team is what sets us about and brings about great ideas, innovation and growth.
Outside of a competitive salary package, our team members receive additional paid annual and personal leave, a generous above market parental leave offering and ongoing learning and development opportunities.
We have a vibrant and diverse culture that is geared towards recognition and realising ambition.
Dyson is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Posted: 17 January 2024