Sales Representative

* To be considered for this position you must apply through our Job Board https://boards.greenhouse.io/moncel/jobs/4003440008 

About Moncel

Moncel is one of the fastest growing companies in the online education space. With 7 international brands, and operations in Canada, Australia, and the United States, we are an exciting blend of the technology and learning sectors. Our company is made up of a rapidly growing team of talented professionals, focused on delivering the highest standard of online training to the food and hospitality sectors worldwide.

Over the last decade, our start-up has grown from a small team of 2 in Brisbane, Australia to a global group determined to improve the way online education is performed.

In addition to our business goals in commercial training & education services, we are proud of our commitments to charitable activities. Moncel regularly engages with and donates to organisations that support the community in the area of public health, as well as helping feed tens of thousands of people each year.

About the Role

The Sales Representative role is a dynamic and remote position based in Australia, primarily engaging with the Australian Institute of Food Safety's offerings. This individual is an integral member of the Australian Sales Team and is tasked with the pivotal responsibility of qualifying and converting business-to-business (B2B) leads across Australia. 

What You'll Be Doing

• Qualifying leads.
• Converting qualified leads into paying customers using effective sales techniques.
• Building and maintaining a robust sales pipeline by actively engaging with leads at various stages of the sales process.
• Overseeing customer accounts to ensure satisfaction and identify upsell opportunities.
• Consistently working towards meeting or exceeding set sales targets.
• Proactively reaching out to potential customers through cold calling and prospecting methods.
• Representing the Australian Institute of Food Safety as an ambassador for the brand.
• Representing other brands as required.
• Maintaining accurate and up-to-date information in the CRM (Salesforce) system.
• Keeping up-to-date with all products, legal requirements, and compliance aspects related to food safety and alcohol service courses.
• Regularly assessing market trends and competitor activities to adapt sales strategies accordingly.
• Gathering customer feedback to inform product improvements and sales approach adjustments.
• Engaging in ongoing training and professional development activities.

What You Have

• Strong selling and negotiation skills, with the ability to understand customer needs and present solutions persuasively.
• Experience in lead qualification and management to maximise conversion rates.
• Proficiency with CRM software, such as Salesforce, for managing customer relationships.
• Competence in using communication tools, such as Aircall, for managing inbound and outbound calls.
• Proficiency in email and digital communication platforms, (e.g. Gmail), for sales outreach and follow-ups.
• Ability to create and manage sales documents, like proposals and quotes.
• Skills in conducting market analysis to identify new opportunities.
• Effective time management and prioritisation skills to meet sales targets and manage customer accounts efficiently.
• Quick learner with the ability to adapt to new software, tools, and technologies.
• Strong communication skills, both verbal and written, to effectively convey the value of our products and address customer needs.
• Active listening skills to understand customer concerns and feedback.

Your Experience

• Strong selling and negotiation skills, with a track record of closing deals.
• Knowledge of lead qualification and management processes.
• Experience with CRM tools for managing customer relationships, tracking sales opportunities, and analyzing data.
• Familiarity with communication tools, such as Aircall, for managing calls.
• Proficiency in email and digital communication platforms, like Google Suite.
• Experience creating and managing sales documents.
• Familiarity with market analysis techniques.
• Demonstrated time management and prioritization skills.
• Adaptability to learning new software and technologies.

What We're Offering

• A remote working environment.
• Competitive compensation package.
• An opportunity to join a fast-growing company in the online education space.
• A Collaborative, fun and team-oriented work environment.
• Ongoing training and professional development activities.

Interview Process

The hiring process at Moncel is designed to select the best candidates for high performance. It starts with an initial screening interview to gauge qualifications and fit. We then delve into a detailed evaluation of skills and past experiences, including aptitude and practical skills testing. Candidates are also required to provide a comprehensive work history, ensuring a transparent understanding of their professional journey. The final stage involves management focusing on cultural fit and alignment with our core values. 

Please Note

We are an equal opportunity employer. All applicants must be authorised to work in Australia. Any applicants not meeting this criteria will not be considered eligible for the position.