AddressSALES REPRESENTATIVE / TECHNICAN
Western Australia – Perth
Castle Chemicals has over 50 years' experience in the area of cleaning. The company has 6 Divisions with one being Aquashine, car and truck wash division.
The Chemical Technician will play a critical role in our engagement and customer longevity. It is responsible for ensuring maximum customer satisfaction, troubleshooting, and resolving immediate issues, proactively addressing any potential issues, and identifying areas of opportunity as it relates to the customer experience. The typical number of sites this role is responsible for is 60 -75 sites per month.
What You’ll Do…
Provide expert solutions to all customers, to enable their business to be profitable and leave their customers satisfied with a clean, shiny, drier vehicle every time they use our products
Site Preventative Care & troubleshooting:
- Titration of product as needed
- Volumetrics for product as needed
- Minor chemical equipment/application repairs
Customer Satisfaction:
- Responsible for site chemical conversions & installations, and keeping the customers informed of progress
- Monitor customer levels and responsible for Chemical Inventory & replenishment orders placed at sites under responsibility
- Maintain Wash Key Reporting - Service Report
- Conduct Castle Site Surveys using computer
- Support & execute on corporate accounts per the protocols
- Conduct Technical & Chemistry basic training with appropriate location personnel
- Maintain accurate and up-to-date computer files of customers and their issues
- Analyse customer outputs and make recommendations on technical updates or ways to increase efficiency and wash counts for the designated site.
Qualifications:
- Have at least 5 years' experience in selling and marketing
- Able to have eye for detail
- Ability to chase new business
- Car and truck wash experience is preferred but not required.
- Basic mechanical knowledge & aptitude
- Ability to communicate internally and externally across all levels of the organisation
- Good Microsoft office skills and knowledge of a computer
- Demonstrated ability to provide the highest level of customer service and support.
- Ability to function with minimal supervision and work in a team environment. Must be a self-starter and be extremely motivated.
- Excellent organisational skills and attention to detail
- Ability to do overnight travel up to 20% based on territory & customer needs
Salary will be based on experience
Company vehicle, laptop, mobile phone supplied
Send resume to Simon at,
*****@washworks.com.au
