AddressAbout Us
Operating for over 20 years, AAMC Training Group are a trusted and recognised Registered Training Organisation (RTO 51428), operating Nationally and Internationally. We support training for finance/mortgage brokers, credit providers, and other finance professionals. Many of our team have been with the company long-term. This is due to the respectful and inclusive culture we support.
About the Role
Working alongside our Learning Solutions Consultants, this role requires a self-starter who is passionate about supporting clients and driving sales.
- Your key responsibility will be to professionally promote training products, following the internal CRM process to support business growth.
- Manage customer inquiries promptly via a range of engagement sources including telephone, social media platforms, and front-end inquiry forms.
- Coordinate group training workshops and sessions.
- Stay up-to-date with industry legislation, funding opportunities, product and competitor movements.
- Complete quarterly competitor analysis report.
- Maintain a healthy client database.
- Support professional development event planning.
- Contribute to marketing and promotion of products based on client and industry feedback.
- Create new opportunities through research.
- Sharing ideas and contributing to systems and sales process improvements.
- Support other departments with administrative duties, when required.
Benefits and Perks
- Innovative culture & growth-focused team.
- Security of a well-respected business and brand.
- Complimentary training courses.
- Meaningful and challenging work.
- Ongoing professional development opportunities.
- Flexible working arrangements.
- Ability to contribute your ideas and explore your creativity!
About you
- Proven excellent Sales Support and customer communication skills in a similar role.
- Friendly, courteous and professional telephone manner.
- Ability to think proactively and make quick decisions.
- Contribute to new processes and ideas.
- Analytical and multitasking skills.
- Ability to work autonomously.
- Proficiency with MS 365 applications.
You also may have the following desirable skills;
- Experience with CRM systems & Axcelerate
- Experience in Sales Support or similar role.
- 1-2 years prior lending or banking experience in a customer support/service role.
- Previous RTO experience.
Opportunity for a traineeship under the Federal Traineeships Program
- Diploma of Business or
- Diploma of Finance and Mortgage Broking Management
