AddressAbout our Organisation
VENTORA Glass is one of the most sophisticated, environmentally friendly, glass processing plants in the world today. We have facilities in both Queensland and Victoria that service our market-leading brands, as well as external customers.
About our Opportunity
Reporting to the Sales Manager you will be required to ensure accurate and timely processing of all quotes, and sales orders and effectively communicate to the VENTORA Glass Customer base and staff.
This role aims to exceed VENTORA Glass' Customer base and internal stakeholder expectations by providing outstanding customer service and follow-up with clear and concise information.
Key Responsibilities
- Processing of quotes, sales and service orders
- Processing credits and debits within agreed KPI’s
- Communication with other departments to ensure accurate information is provided to customers.
- Follow up on customer-related inquiries
- Work closely with Customers, Sales and Production as required to resolve any order related issues.
- Participate in offsite customer visits when required.
- Provide general administrative support such as, but not limited to, data entry and reporting
About You
We’re looking to leverage your customer service experience in previous roles that were either face to face or over the phone with customers. We are happy to consider an applicant who has customer service and sales experience with a strong service ethos, and who demonstrates a keenness to learn along with a good attitude to participate in our extensive training.
In addition, you will bring:
- Excellent communication, problem-solving and verbal and written communication skills.
- Previous experience in Customer Service or Sales Support role and or a related industry
- Knowledge of Microsoft applications required; Outlook; Excel and Word
- Exceptional customer service skills and time management
- Can-do attitude, excellent work ethic and commitment to continuous improvement.
About the Benefits
- Monday to Friday (some flexibility on start/finish times)
- You will work with great passionate people
- Onsite parking available
- Competitive salary with annual review
- Exciting company events, employee recognition programs
- Career progression opportunities following the footsteps of previous team members
- Generous discounts on our extensive range of products
- Ability to schedule leave every year at Christmas
- Your birthday off every year
Your Next Steps
If you believe you can add value and support the team, apply now!
Eligible applicants must have the right to work full-time in Australia.
Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.
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