Salesforce & Systems Developer

At Foodbank, we believe everyone should have access to food. There are Australians going without every day and we are working hard to change that. Foodbank Queensland provides millions of kilograms of food and groceries to more than 300 frontline charities and 300 school breakfast programs each year. Together, we give food and hope to more than 150,000 Queenslanders in need each week.

Foodbank Queensland’s Community Impact:  

• Every hour, Foodbank Queensland provides 3,000 meals.
• Each week, Foodbank Queensland supports 150,000 people in need.
• Each year, Foodbank Queensland rescues 14 million kilograms of food and provides 26 million meals to people in need.

Foodbank Queensland is seeking a part-time (0.5-0.8 FTE) Salesforce & Systems Developer to join our team. The ideal candidate will work to understand Foodbank’s evolving fundraising CRM needs and implement the technical solutions required to enable our organisation to scale with Salesforce non-profit-success-pack (NPSP), Auto-Engagement, and multiple connected systems. 

This role will work closely with stakeholders to understand requirements, develop architecture designs, and oversee the successful implementation of new Salesforce solutions. To be successful, you must have experience with Salesforce NPSP and be based in Australia, preferably Brisbane Queensland. 

• This role will oversee multiple salesforce and systems projects, translating stakeholder needs into user stories and technical requirements. This may look like running stakeholder discovery sessions, documenting requirements, and creating systems maps prior to commencing system design work, finalising projects with user acceptance testing. 
• This role will design and execute all Salesforce configuration requirements, primarily in NPSP, but frequently with custom objects and third-party integrations such as Form Assembly, Chargent and Conga. You will confidently customise new fields, objects, page layouts, list views and reports, and enjoy automating with Workflow and Process Builder.
• This role will oversee the organisations Salesforce User Guide, including staff user training documents to ensure we look after our system. 
• This role will review and set User Permissions and Role Hierarchies to ensure strong data security. 
• This role will support stakeholders to identify areas for technology usage improvements and new third-party applications.
• Some moving of essential data; data hygiene and upkeep including de-duplication will be required.
• Educate staff users on system functionality, and the Salesforce ecosystem

• You have several years of Salesforce development experience, with a proven track record of designing and implementing complex Salesforce solutions.
• You have in-depth knowledge of Salesforce platform capabilities, such as NPSP, Auto-Engagement, and Lightning Platform.
• You have experience with Salesforce integration tools and techniques.
• You have a strong understanding of Salesforce security models, data modelling, and governance best practices.
• You have experience managing projects or engaging in projects with technical and cross-functional/departmental components.
• You have previous experience working with charities or non-profits, experience working in fundraising programs is a bonus.
• You have exceptional analytical skills and a thorough understanding of data models and segmentation mapping.
• You thrive in fast-paced, deadline-driven environments and have great attention to detail.
• You take ownership and initiative in everything you do, including speaking up when you believe there’s a better way.
• You are passionate about helping charities fuel their growth.

• Enjoy NFP salary packaging benefits!
• Be a part of a purpose driven organisation where the work you do really does have an impact on the lives of many families living in Queensland.
• Be a part of a team environment that is centred around supporting one another, respect, collaboration and growth.
• Foodbank is a flexible, fun and inclusive workplace with a Food Distribution Centre located in Morningside Brisbane.

Please submit your Resume and a Cover Letter outlining your experience against role responsibility areas. Applications will be treated in the strictest confidence.

Applications will be reviewed throughout the application process, so don't delay!