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Form of workFounded in 1977, Barbeques Galore is Australia’s leading retailer of BBQ’s and smokers, accessories, consumables and fuel, outdoor furniture and heating products with a national network of 90 stores. Join us during an exciting time as we continue the rollout of our award-winning new store design, further accelerate the introduction of new products and renewal of our range, and continue investing in our systems and processes as we build a market-leading, highly engaging omnichannel retail experience. Barbeques Galore is all about bringing together the best brands, best range, best value and creating the best experience as we help our customers to BBQ better!
Position Purpose
The sales team members have excellent communication skills, be able to work in a fast-paced environment, and have an ability to sell. The role is responsible for assisting customers with their purchases, providing product information, and ensuring exceptional customer service. The sales team is responsible for maintaining a clean and organised store environment.
Key Accountabilities
Sales
- Maintain up to date knowledge of products and services offered and discuss available options with customers
- Assist customers with their product selection
- Execute Barbeques Galore’s care sales process to maximise transaction value and profit to meet sales targets and KPIs·
- Ensure high levels of customer satisfaction through excellent sales service, product knowledge and after sales support.
- Collaborate with other team members to improve sales and service and a strong customer focused culture.
Store
- Maintain a clean and organised store environment
- Undertake store and stock housekeeping activities as advised
- Maintain and apply a working knowledge of store policies and procedures
Quality
- Maintain up to date knowledge of products and services offered.
- Report all customer complaints and service requirements to appropriate team members in a timely manner to minimise customer dissatisfaction
- Adhere to rostered working times and communicate with management regarding availability.
- Carry out other duties as delegated by the Store Manager or Assistant Store Manager.
- Identify any potential hazards to health and safety and where practical and safe remove these hazards.
About you
- Previous experience in a retail environment preferred
- Take initiative and operate with a high degree of autonomy
- Have a highly driven, self-motivated approach
- Strong selling and communication skills
- High attention to detail and well-organised
- Have a passion for delivering great customer service and producing great store results
Our benefits
- Great base salary + super + performance incentives
- Great culture and a supportive team environment
- Generous discounts and staff deals across our product range
- Generous Parental Leave Policy, supporting both primary and secondary carers
- Ongoing career development, including coaching, certificate III and IV training, and leadership development programs
- Great benefits via our ‘Grillhouse’ rewards and benefits program, offering discounts across hundreds of retailers
