Address
SalaryOur Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.
About the Role (your why)
You will be joining an Award-winning SAM team at Datacom within our extensive Australian Service Operations business.
As a member of the SAM Operations team, you will be supported and valued, working collaboratively to deliver managed SAM services to customers. This is your chance to bring your positive attitude and to make your mark in a business by joining this rapidly growing team of skilled colleagues who have a broad spectrum of SAM and licensing expertise, with a laser focus on customer outcomes.
Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!
Note: this role does not involve software licensing sales targets.
This role is ideal for someone who is experienced in Software Asset Management and looking for a new opportunity, is keen for a challenge, and keen to develop a career with loads of variety. Due to the nature of customer clearance requirements, you must be an Australian Citizen to be eligible for this role, prior AGSVA/Baseline/NV1 Clearances will be highly regarded.
What you'll do
As a SAM Analyst you will be focused on:
- Management of the Software Request resolver group in the ITSM technology.
- Maintain the Software Asset Register, and all supporting Proof of Entitlement and Contract evidence, in collaboration with the Software Asset Manager, the customer, application owners, procurement/finance, and contract stakeholders.
- Allocate licences to users and devices in the SAM technology resulting from approved Software Requests.
- Apply the software License Reclamation Policy to software inventory.
- Support technical teams to install software through the supply of media and keys.
- Respond to, or escalate, licensing queries from stakeholders.
- Maintain the Software Renewal calendar.
- Deliver, or support the delivery of, Effective License Position and Software Utilisation reports in accordance with the documented reporting schedule.
- Identify and report compliance issues and risks.
- Supply license entitlement and software inventory data to support SAM Consulting and Operations activities.
- Deliver all agreed scheduled reports to other ITSM and ITAM stakeholders.
- Adhere to the SAM Processes, Policies, and Procedures documented for each customer. Identify non-adherence and escalate for review.
- Provide quality customer service through adherence to Datacom's Asset Management service delivery methodology and processes.
- Utilise SAM technologies and their capabilities including solutions from Flexera, Snow Software, and Service Now.
We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders' changing requirements and this can mean we evolve in our roles to meet those needs.
What you'll bring
Required experience:
- Knowledge of key SAM concepts and processes.
- Awareness of software license metrics.
- Experience with software license management, software request management, license reclamation, software contract management and renewal management.
- Manage high volume of tickets using ITSM tools.
- Adhere to documented procedures and achieve SLAs.
- SAM technologies from Flexera Software, Snow Software, ServiceNow or similar.
- Deliver key aspects of SAM to multiple customers from Commercial and Government.
- Proactive and enthusiastic team member.
- Collaborative nature to work with different stakeholders at all levels.
- Critical thinking and reasoning.
Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
